Digital Service Agent

Digital Service Agent Heartland Credit Union - 3.2 Madison, WI Job Details Full-time From $18 an hour 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Flexible schedule Qualifications Teamwork Phone communication Research High school diploma or GED Client interaction via phone calls Full Job Description "Choose a job you love, and you will never have to work a day in your life" - Confucius Employment with Heartland is unique and rewarding. Working here, you have the opportunity to collaborate with a diverse and inclusive team of caring, passionate, and fun-loving coworkers while changing our members lives through helping them make healthier financial decisions. In our Digital Service Agent, you'll learn skills that will benefit you throughout your Heartland career while encouraging you to dream big.

What you will be doing:

Answer inbound member phone calls in a professional and friendly manner Assist members with account questions and basic service requests Help members navigate online and mobile banking platforms Research and resolve member concerns and account discrepancies Support debit card, transfer, and payment-related inquiries Identify opportunities to educate members on products and services that fit their needs Accurately document member interactions and complete follow-up tasks What you will need: High school diploma or equivalent (i.e. GED) or equivalent experience Previous customer service or call center experience preferred Excellent communication skills with the ability to adjust your communication style to your audience Comfortable speaking with members over the phone throughout the day A positive attitude and strong desire to help others Able to remain calm and positive in fast-paced situations Why Heartland? Following the credit union principle of people helping people, we invest in our employees and enrich their lives through benefits, including but not limited to: Comprehensive medical, dental, and vision plans Access to multiple online, learning platforms Job progression and enrichment 40 hour work week (for full-time) Paid time off Paid holidays including a pick your own holiday day Employee recognition program And more! Being a Heartland employee means contributing to a successful and growing team while helping members reach their financial dreams. Working here you can expect a unique and positive culture, opportunities for career advancement, a dynamic and collaborative work environment, and the ability to change our members lives. All applicants should apply through our website: https://www.heartlandcu.org/tools/joinourteam/ Do you want to take control of your future career? All applicants are welcome to schedule a guaranteed prescreen with our HR team here: https://heartlandcu.coconutcalendar.com/s/NYPQWZDZ Please note, you must submit your application prior to setting up the prescreen. Prescreens do not guarantee employment.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

Hybrid remote in Madison, WI 53718