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Field Service Representative
Job
Black Bros Co
Remote
$57,200 Salary, Full-Time
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Job Description
Job Purpose Statement:
The Service Representative is responsible for commissioning, servicing, and supporting company equipment at customer sites while contributing technical expertise to product improvement and development initiatives. This role blends hands-on mechanical and electrical troubleshooting with customer training, documentation, and cross‑functional collaboration to ensure equipment performance, safety, and customer satisfaction.Job Functions:
- Travel to customer facilities to install, start up, troubleshoot, and repair company‑manufactured equipment.
- Operate and test equipment during trial runs to verify proper setup, quality standards, and production performance.
- Diagnose issues and perform mechanical, electrical, or controls‑related repairs in response to customer requests.
- Modify or adapt new and existing equipment to meet customer‑specific operational or production requirements.
- Provide on‑site training and technical guidance to customer operators, engineers, and maintenance personnel on equipment setup, operation, adjustment, and preventive maintenance.
- Prepare clear, accurate service reports, documentation, and records of work performed.
- Support research, development, and laboratory activities as assigned, including testing and evaluation of product changes.
- Identify opportunities to improve product safety, reliability, and design; provide practical recommendations to engineering and leadership teams.
- Participate in special projects related to equipment performance, product functionality, and continuous improvement initiatives.
- Follow all safety guidelines and maintain a safe, clean, and organized work environment at all times.
- Perform additional duties as assigned to support business and customer needs.
Qualifications & Competencies:
- Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment issues.
- Effective verbal and written communication skills, including the ability to train and support customers.
- Customer‑focused mindset with strong problem‑solving and organizational skills.
- Ability to work independently at customer sites while collaborating with internal teams.
- Willingness and ability to travel as required.