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Healthcare Customer Service Representative
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Texas Mobile Radiology
Remote
Part-Time
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Job Description
Healthcare Customer Service Representative Texas Mobile Radiology Georgetown, TX Job Details Part-time 1 day ago Qualifications Customer communication Employee relationship building High school diploma or GED Dispatching Organizational skills Adaptability Medical terminology Certified Medical Assistant Stakeholder relationship building Full Job Description Texas Mobile Radiology is seeking a qualified Healthcare Representative/Dispatcher. This position is responsible for registering patients, verifying insurance, placing orders, uploading paperwork, and providing the Technologist in the field with information on patient exams. This employee will provide direction to the field tech so studies are completed in a timely manner. The employee must maintain a professional demeanor at all times considering the sensitivity of the work. Qualified candidates must meet the following competencies, duties and responsibility: Essential Duties and Responsibilities
- Communicate with providers, take doctors orders and input into system.
- Message information to Technologist in the field for completion.
- Fax completed results to providers.
- Must assist Technologist with a variety of daily needs (directions, case type, client info).
- Knowledge of Medical Terminology is a MUST
- Must be willing to cross-train into Customer Service role.
- Answer phones in a timely manner. Qualifications/Competencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to work independently and with a team.
- Strong customer service skills.
- Solid communication skills (verbal, written, and listening).
- Solid problem solving and decision making ability.
- Good organizational skills.
- Ability to execute and prioritize multiple tasks.
- Professional demeanor and appearance.
- Must be flexible and adaptable to change.
- Ability to build relationships (respect, trust, consensus) and motivate others.