HVAC Dispatcher / Customer Service (Housecall Pro Preferred)

Benefits:

401(k) Health insurance Paid time off HVAC Dispatcher / Customer Service (Housecall Pro Experience Preferred) Must live within 15 minutes of Livonia, MI - local candidates only Airtech Mechanical Heating & Cooling is hiring an experienced HVAC Customer Service Representative / Dispatcher to join our team. This is NOT an entry-level position. HVAC experience is required.

Responsibilities:

Answer incoming service calls and book appointments Dispatch technicians using Housecall Pro Communicate with technicians throughout the day Manage job schedules, reschedules, and urgent calls Follow up with customers on jobs and estimates Keep jobs organized and updated in Housecall Pro Coordinate with office and field staff daily

Requirements:

HVAC or home service experience

REQUIRED

Dispatching experience strongly preferred Experience with Housecall Pro (or similar CRM) preferred Strong phone and customer service skills Ability to multitask in a fast-paced environment Organized and detail-oriented

Pay:

Based on experience Bonus opportunities available

Schedule:

Full-time Monday-Friday Important:

Do NOT apply if you do not have HVAC or dispatch experience. Flexible work from home options available.