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Loan Specialist Call Center
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Qualfon Data Services Group LLC
Remote
$40,040 Salary, Full-Time
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Job Description
Loan Specialist - Call Center
This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.
Veterans and military family members are strongly encouraged to apply.
Medical, Dental & Vision Coverage with multiple plan optionsTelemedicine & Mental Health Support for convenient carePaid Time Off (PTO) that grows with your tenure401(k) with Company Match to help you plan for the futureEmployee Assistance Program (EAP) with free counseling and wellness resourcesCompany-Paid Life & Disability Insurance for added peace of mindTuition-Free Business Degrees through Rochat School of Business for employees and eligible family membersVoluntary Benefits including accident, critical illness, hospital coverage, and moreAdditional Perks like legal assistance, identity protection, and pet insuranceQUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Pay Range USD $19.25 - USD $19.25 /Hr.
ID 2026-60565
Category Customer Service/Support Location :
Address 13700Oakland Avenue Posting Location :
City Highland Park Posting Location :
State/Province MI Posting Location :
Country US Location :
Postal Code 48203 Position Type Full-Time Remote NoOverview Loan Specialist (Onsite)Location:
Highland Park, MI |Pay:
$19.25 per hour |Multiple Shifts Available- Hours of operation:7am-11pm Mon-Fri, 9am-9pm Sat, and 9am-6pm SunAbout theRole:
Qualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members.This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.
Veterans and military family members are strongly encouraged to apply.
Responsibilities What You'll Do:
- Answer inbound calls related to consumer loans and banking accounts
- Assist with checking, savings, CDs, and credit card inquiries
- Help customers recover online banking credentials
- Process account updates, balance transfers, and authorized user requests
- Handle fraud-related and payment authorization questions
- Document interactions accurately and follow banking regulations
- Deliver professional, empathetic customer service on every call
Qualifications What We're Looking For:
- 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
- Strong verbal communication and basic computer skills
- Ability to multitask and work in a fast-paced call center environment
- Reliable attendance and stable work history
- Comfortable working onsite in Highland Park
- High School Diploma or GED required
Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job,you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:Medical, Dental & Vision Coverage with multiple plan optionsTelemedicine & Mental Health Support for convenient carePaid Time Off (PTO) that grows with your tenure401(k) with Company Match to help you plan for the futureEmployee Assistance Program (EAP) with free counseling and wellness resourcesCompany-Paid Life & Disability Insurance for added peace of mindTuition-Free Business Degrees through Rochat School of Business for employees and eligible family membersVoluntary Benefits including accident, critical illness, hospital coverage, and moreAdditional Perks like legal assistance, identity protection, and pet insuranceQUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Pay Range USD $19.25 - USD $19.25 /Hr.