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Product Repair Technician and Customer Support
Job
inD aquatics
Remote
$52,000 Salary, Full-Time
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Job Description
Product Repair Technician and Customer Support inD aquatics Santee, CA Job Details Contract From $25 an hour 1 day ago Benefits Paid training Employee discount Opportunities for advancement Flexible schedule Tools provided Qualifications Computer literacy Full Job Description This role is hands-on and technical. The primary responsibility is diagnosing, repairing, rebuilding, and testing aF4 units returned from customers. The position also includes assembly work, packaging and shipping responsibilities, inventory handling, and occasional customer support through our online ticketing system. This is a good fit for someone who enjoys working with electronics, troubleshooting hardware issues, and taking ownership of producing clean, reliable work. Responsibilities Diagnose and repair aF4 units Rebuild and refurbish returned products Perform basic soldering and electronic component replacement Use hand tools for disassembly and assembly Conduct functional testing and quality control checks Document diagnostics, repairs performed, and test results Package and ship outgoing products and replacement parts Receive and process inbound packages and RMAs Assist with local product pickups or deliveries when needed Maintain an organized and clean workspace Assist with light manufacturing and assembly tasks Respond to or assist with customer support tickets through the online help desk system Communicate technical findings clearly to management and support staff Qualifications Preferred Skills Experience using hand tools and small electronics tools Basic soldering experience Mechanical aptitude and troubleshooting ability Comfortable working with small components and assemblies Basic computer proficiency Strong attention to detail and organization Ability to follow procedures and document work accurately Bonus Qualifications Experience repairing consumer electronics Experience with aquarium equipment or aquarium hobby knowledge Experience with Shopify, ticketing systems Ideal Candidate Reliable and self-motivated Organized and methodical Comfortable working independently Able to switch between technical repair work and operational tasks Takes pride in producing clean, consistent work Interested in growing with a small manufacturing and technology company Physical Requirements Ability to lift and move packages up to approximately 25 lbs Ability to sit or stand at a workbench for extended periods Fine motor skills for assembly and soldering work Compensation & Schedule Competitive hourly pay based on experience Flexible scheduling possible Opportunity for advancement as the company grows