Remote Customer Service Representative Benefits Support

Remote Customer Service Representative - Benefits Support A-Line Staffing Solutions - 4.0 Pittsburgh, PA Job Details Full-time | Contract $18 an hour 2 hours ago Qualifications Computer operation Spanish HIPAA High school diploma or GED Adaptability Computer skills Full Job Description Remote Benefit Customer Service Representative (Local Candidates Only)

Pay:

$18.00 per hour Job description: Remote Benefit Customer Service Representative (Local Candidates Only) Now Hiring! Remote Benefit Customer Service Representatives A-Line Staffing is seeking motivated, professional, and customer-focused individuals to join our team as Remote Benefit Customer Service Representatives. In this role, you'll help members navigate healthcare and pension benefits while delivering exceptional service and support. If you're passionate about helping others and thrive in a customer service environment, we encourage you to apply! Pittsburgh, PA $18.00/hour Position Details Remote position (must reside within required commuting distance) Contract-to-hire opportunity Initial 6-month contract assignment Monday through Friday schedule No weekends required What You'll Do Guide members through healthcare and pension benefit enrollment and plan updates. Provide personalized support through phone, email, and webchat. Explain complex benefit information in a clear, easy-to-understand manner. Assist members with eligibility, enrollment, and benefit-related questions. Research and resolve customer concerns with empathy and professionalism. Interpret plan documents and communicate information accurately. Maintain confidentiality and comply with HIPAA and data privacy standards. Collaborate with teammates and leadership to provide excellent service. Key Responsibilities Provide superior customer service through phone, chat, and email interactions. Utilize internal systems and resources to resolve member inquiries. Accurately document customer interactions. Maintain quality and service standards. Adapt communication styles to meet the needs of diverse member populations. Handle confidential information with professionalism and discretion. Schedule & Flexibility Peak Season Full-time schedule (40 hours per week) Overtime opportunities may be available Off-Peak Season Hours may vary between 32-40 hours per week based on business needs Shift Availability Requirements Candidates must be flexible to work within the following operating hours:

Pittsburgh, PA:

8:00 AM - 11:00

PM Please Note:

Extended hours generally occur only during annual enrollment blackout periods and select peak-volume weeks throughout the year. Requirements High School Diploma or GED required Customer service, call center, retail, hospitality, administrative, or related experience preferred Strong verbal and written communication skills Excellent problem-solving abilities Comfortable navigating multiple computer systems Ability to work independently in a remote environment Professional demeanor and strong attention to detail Location Requirements Although this is a remote position, candidates must reside within the following distances of their designated office location: Pittsburgh, PA - Within 2 hours Candidates must attend a one-day onsite orientation for equipment pickup and brief training. Occasional onsite meetings or special projects may also be required. Resume Requirements To be considered for this opportunity, your resume must meet the following requirements: Include accurate employment dates (MM/YYYY format) for every position listed. Employment verification will be conducted. Include the city and state for every position listed. For remote positions, list the employer's corporate headquarters city and state. If you worked through a staffing agency, list both the staffing agency and the client company where work was performed. Include your highest level of education completed (minimum requirement: High School Diploma or GED). Ensure all information is current, accurate, and complete. Incomplete resumes may delay the hiring process or result in disqualification. Application Process Step 1: Submit Your Resume Send your updated resume to: Before submitting, verify that: Employment dates are listed in MM/YYYY format. Each position includes a city and state. Staffing agency and client company names are listed for contract assignments. Education information is included. Step 2: Complete the HireVue Video Interview Qualified candidates will receive: A self-recorded HireVue video interview link. An email containing interview preparation guidelines and expectations. Video Interview Tips Dress professionally. Complete the interview in a quiet, well-lit location. Answer thoughtfully and confidently. Your HireVue interview responses will be a major factor in the hiring decision. Training & Orientation New hiring classes begin each Monday. One-day onsite orientation for equipment pickup and training is required. Attendance is mandatory. No time off is permitted during the first 90 days of employment. Apply Today! If you're ready to begin a rewarding customer service career helping members understand and maximize their benefits, apply today! A member of the A-Line Staffing team will contact qualified candidates regarding next steps. If you are interested, please reach out to Kyle Gregory at ESJJP2

Pay:

$18.00 per hour

Work Location:

Hybrid remote in Pittsburgh, PA 15226