Remote Experience Coordinator

Metro Ford is interviewing for a Mobile/Remote Service Coordinator This role coordinates and manages all Mobile Service activities within the dealership. Skills/Knowledge

• Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities
• Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough Responsibilities Manage RO Process
• RO creation Mobile Service Advisor
• Ensure correct parts
• RO closeout
• Process payment Manage Parts Process
• Coordinate with Parts Department to ensure parts availability for repair
• Coordinate with Parts Department to add additional sales opportunity parts
• Ensure Mobile Service Unit is loaded with needed parts for repairs
• Add parts to the RO as required
• Ensure unused parts are accounted for and added back to inventory Schedule
• Take incoming Mobile Service requests
• Determine scheduled day and time, maximizing route optimization Route
• Utilize Route Optimization to set Mobile Service appointments Dispatch
• Dispatch appropriate Mobile Service Unit and Technician for requested repair
• Determine if repair request is within Mobile Service scope Customer Communication Prior to and During Repair
• Confirm customer appointment
• Communicate day of Mobile Service status Customer Follow-Up
• Ensure customer satisfaction Prospect
• Partner with Fleet staff to solicit Fleet business Marketing
• Partner with dealership Marketing Department to promote

Mobile Service Pay:

$20.00

• $30.

00 per hour

Work Location:

In person