Reservation Specialist

Reservation Specialist 101 Creekstone Boulevard, Franklin, TN 37064 Hybrid work $16.00

• $22.50 an hour
• Full-time $16.00
• $22.50 an hour
• Full-time About Newbury Franklin Pet Services Newbury Franklin Pet Services ("NFPS") is a fast-growing provider of premium pet care services, including daycare, boarding, and grooming.

Our mission is to enhance the bond between people and pets by providing great customer and employee experiences. We are committed to delivering exceptional care for pets and their families by living out our

Core Values:

Caring

• We care deeply about our customers, pets, teammates and the work we do. Transparent
• We are open, honest and clear communicators Growth-Minded
• We are committed to learning and growing.

We are pursuing a buy-and-build strategy, with the goal of adding 4-6 new locations per year through a combination of acquisitions and new development. Our goal is to be the leading pet services company in Nashville by the end of 2027 and the largest in the Southeast by 2035. NFPS is a member of the Newbury Franklin family of companies and is led by a team who has successfully scaled and exited multiple companies in the pet and childcare industries. This is an exciting opportunity to join a rapidly expanding organization at a pivotal stage of growth and to help shape the future of the company. Job Overview

• Must Love Dogs!

If you love dogs, this is your opportunity to work for an established business in one of the fastest growing and fun industries in the country! We are looking for an energetic, enthusiastic, dog lover to confidently communicate with pet parents who are looking for a place they can trust with their furry family members, while also providing exceptional experiences to our loyal clients for dog lodging, daycare, and grooming services.

A DAY IN THE LIFE AS A RESERVATION SPECIALIST

You are the "voice" of our business and our brand ambassador. You are always respectful and professional in all your interactions. You take inbound phone calls from current and prospective customers. You make outbound phone calls to return voicemails or follow up on emails and reservation requests. You use phone scripts combined with your excellent communication skills to build the value of our services and creating trusting relationships with pet parents. You process new reservations from start to finish. You handle customer questions and concerns with patience . You use the training we provide and your tenacity for achieving goals to promote services that benefit each pet. Your natural empathy helps you understand customers' concerns and hesitations so you can establish trust and help pet parents overcome the fear associated with leaving their pet. You use your attention to detail as you document the details of each call. And, because you are a dog lover, you also enjoy promoting pet-related services that are truly in the best interest of every pet, since our #1 goal is to enhance the bond between dogs and their parents. Collaborate with sales and marketing to promote special offers, upgrades, or packages that deliver the best experience for the dog and the pet parent.

QUALIFICATIONS

Basic computer literacy Comfortable learning new software Polished, professional and enunciates clearly Positive, can-do attitude Must be committed to learning new concepts and open to coaching for improving performance and setting you, the dogs, and the business up for success Must be able to input information into software while speaking on the phone At least one year of call center, sales, or hospitality experience is preferred, but not required Ability to work in a fast-paced environment during peak times Must not be allergic to dogs or cats

JOB DETAILS

Full-time $16

• 20 per Hour Monthly Performance Bonus Hourly + Monthly Performance Bonus

BENEFITS

Monthly Performance Bonus Paid Training A Performance Coach to help ensure your success! Employee Discounts Paid Time Off (PTO) Accrual Health, Dental, Vision Insurance

ARE YOU READY TO JOIN OUR TEAM?

Pay:

$16.00

• $22.

50 per hour

Benefits:

Dental insurance Health insurance On-the-job training Opportunities for advancement Paid time off Paid training Vision insurance Work from home

Work Location:

Hybrid remote in Franklin, TN 37064