SCOTT Experience Agent

SCOTT Experience Agent Posted by

SCOTT USA

on 02/27/2026 Job Basics

Industry Sector:

Bike, Fitness, Outdoor, Snow

Job Categories:

Customer Service

Company Type:

Accessories, Apparel/SoftGoods, Events, HardGoods/Equipment, Recreation, Retailer, Retail

State:

UT

City:

Ogden

Country:

Required Experience:

1 - 3 years

Job Type:

Full Time

Salary:

$42,000-$45,000 Required to

Relocate:

No Required to

Travel:

Yes

Employee May Telecommute:

Yes

Job Seeker Must Live Within:

Telecommute Job Description & Requirements SCOTT USA, Inc. is seeking a qualified individual for the full-time position of

SCOTT EXPERIENCE AGENT. SCOTT

Sports was established in 1958 and has grown into an international action-sport brand. Core sports divisions for the brand include: Bike, Wintersport, Motosport and Running. Internationally based in Givisiez, Switzerland, the North American headquarters is located Ogden, UT. Our teams are made up of passionate, dedicated people who believe that work can and should be an adventure. We love what we do and give our teams the space to do what they love and the support to do it well. We are looking for people that love a work environment that is agile, collaborative and has high accountability and trust in its people. Reporting to the

SCOTT EXPERIENCE

MANAGER, Sydney Dowd Gillen, our

SCOTT EXPERIENCE AGENTS

are the lifeblood of our brands and business. They are the first point of contact for our customers and are the reason they return to our brands and sites. Through a core competency in product expertise and a true passion to differentiate the customer experience we drive retention and increase purchase frequency. Our SCOTT Experience team will deliver our customers a white glove, red carpet, concierge level experience whether they are purchasing their first bike, asking for product or gear advice, or assembling their custom dream build. Building relationships through seamless communications, critical thinking, problem solving, expert ownership, and sharing a passion for bikes and the outdoors will drive our world-class service. With every interaction, we are looking to elevate hospitality for our customers. SCOTT Experience Agents will own all aspects of customer contacts from phone, email, and chat to ensure all customer needs are met and their problems solved.

EXAMPLES OF DUTIES AND RESPONSIBILITIES

• Understand the needs, goals, and aspirations of our customers
• Communicate effectively in personal and group settings
• Resolve emerging challenges
• Demonstrate creativity, critical thinking and problem-solving skills
• Manage requests for orders, returns, exchanges, and product information
• Communicate business messaging around product and program launches
• Work quickly and effectively to support our retailers and reps
• Work Independently
• Maintain professionalism in all areas of the job

ADDITIONAL QUALIFICATIONS INCLUDE

• 2-3 years in a sales and/or customer service representative role; within bike or outdoor industry preferred
• An amazing attitude, empathy, and incredible aptitude, willingness, and ability to support our customers
• Ability to adapt to change in a fast-paced work environment
• Cool under pressure
• Exceptional written and verbal communication skills
• Hardworking, persistent, and dependable
• Positive and enthusiastic
• Critical thinking problem solver
• Passionate and authentic to one or more of our areas of focus
• Ability to perform simple math
• General ability in Microsoft Office systems, and overall computer competency
• If working remote, proof of a high-speed internet connection and stable work environment free from distractions are required About

SCOTT USA

Founded in 1958 by Ed Scott, SCOTT sports SA invented the ski pole as we know it. The company went on to become a Motorsport and Bike manufacturing Icon. Today SCOTT Sports SA has become an international sporting goods company. SCOTT Sports SA is a worldwide leader in the development, manufacturing, sales and marketing of high end performance products intended for biking, winter sport, motorsport and running. Innovation, technology and design are the essence of the Scott products and the vision of our engineers and designers. SCOTT Sports SA has grown into an international action-sport brand. Scott USA is the US arm of SCOTT Sports SA. We seek to employ individuals with talent, commitment, enthusiasm, and strong interpersonal skills.