Senior Content Designer for Customer Service

Senior Content Designer for Customer Service inDrive Design, Customer Service Posted on Mar 19, 2026 Apply now We're building a Content Design function from scratch — and we need people who want to be a part of that. Help us build an approach where content becomes a lever for improving customer experience and reducing support load. As a Senior Content Designer for Customer Service, you will work directly with the Head of CS Content Design. This role requires a mix of hands-on work and ownership: you will work on the most complex content problems while helping the team build scalable solutions. It's a good fit for people who are comfortable operating in ambiguity, learning fast, and gradually taking ownership of problem spaces rather than waiting for detailed instructions. Department Customer Service and Experience Employment Type Full Time Location Kazakhstan Address Almaty, Almaty Special District Workplace type Hybrid Key Responsibilities Identify problems for the content team and design solutions — whether it's a new process, approach, or a specific piece of documentation. Work closely with both Product and Customer Support Teams, ensuring the right knowledge is available at the right time. Help create a Knowledge Base that allows us to treat content like a system, boosting self-service and automation. Analyze customer flows and define global content scenarios. Ensure our global content is accurate, consistent, and most of all — real-life proofed. Help evolve content guidelines and standards. Mentor junior Content Designers on the team. Balance speed, quality, and scalability when making decisions. Qualifications 3+ years of experience in either UX Writing, Content Design, or Knowledge Management. A portfolio that shows your ability to work at the scenario and logic level. Senior or lead experience (formal or informal) — at least 1 year. Experience mentoring content designers or UX Writers and reviewing decisions, not just copy Experience in complex, operational domains: ride-hailing, delivery, fintech, marketplaces, etc. Hands-on experience building or rebuilding a Knowledge Base or Help Center, treating content as a system. Strong cross-functional collaboration skills. Experience working closely with Product and Customer Support teams, including situations with ambiguity and pushback. Benefits & Conditions Stable salary, official employment. Health insurance. Hybrid work mode and flexible schedule. Relocation package offered for candidates from other regions. Access to professional counseling services including psychological, financial, and legal support. Discount club membership. Diverse internal training programs. Partially or fully paid additional training courses. All necessary work equipment. About inDrive inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world's top ride-hailing apps, now with 360M installs across 48 countries. Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities. Ready to ignite your inner drive? Apply Now Our Hiring Process Stage 4: Hiring Manager Interview Stage 5: Background Check & Compliance Review Stage 6: Offer Stage 7: Hired Stage 1: Applied Stage 2: - Stage 3: Talent Acquisition Interview Stage 4: Hiring Manager Interview Stage 5: Background Check & Compliance Review Stage 6: Offer Stage 7: Hired Stage 1: Applied Stage 2: - Stage 3: Talent Acquisition Interview Stage 4: Hiring Manager Interview Stage 5: Background Check & Compliance Review Stage 6: Offer Stage 7: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest Apply now See more open positions at inDrive