Senior Customer Service Rep

Senior Customer Service Rep Ziegler Insurance Group Kansas City, MO Job Details Full-time $65,000 - $95,000 a year 10 hours ago Benefits Health insurance Dental insurance Paid time off Work from home Career development plan Vision insurance Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Computer operation High school diploma or GED Customer data entry Full Job Description Job Overview At Ziegler Insurance Group, we believe in building lasting relationships, not just selling policies. Nestled right here in Kansas City, Missouri, we're a dedicated team committed to providing exceptional service and peace of mind to our community. We're looking for a bright, enthusiastic Senior Customer Service Representative to join our close-knit family. This isn't just a customer service role; it's a stepping-stone to an exciting customer operations opportunity for the right individual. You'll be the first point of contact for our valued clients, the friendly voice on the phone, and the helpful hand guiding them through their insurance journey. With the help our many happy customers referring their friends and family to us, we have grown faster than we can keep up with! If you have a passion for helping people, a knack for clear communication, and an eagerness to grow your career in a supportive environment, we'd be thrilled to welcome you aboard. Come be a part of a team that genuinely cares!

Salary Range:

$65,000.00 - $95,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Work from Home Flexible Schedule Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Evenings Off Career Growth Opportunities Retirement Plan Life Insurance Requirements Must have or be able obtain a Personal Lines or Property & Casualty License. Employer assistance available. High school diploma or equivalent required. Previous customer service experience is a must. Excellent communication and interpersonal skills. Basic computer proficiency, including email and data entry. A positive attitude and a willingness to learn. Ability to work effectively in a team-oriented environment. Responsibilities New Customer Onboarding - starts with a friendly outreach to ensure they have access to their policies and more. Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor. Provide accurate information about Ziegler Insurance Group's products and services. Assist customers with policy-related questions and basic administrative tasks. Identify opportunities to offer additional products or services to meet customer needs. Process customer requests and update account information accurately. Collaborate with the sales team to support their efforts and transition interested customers. About Us Ziegler Insurance Group, a leading Allstate agency, has proudly protected Kansas City for over 75 years. Our energetic, professional team simplifies complex insurance, securing futures with passion. We cultivate a supportive culture focused on client well-being and continuous growth. Join our dedicated experts!