Senior Insurance Customer Service Agent [In-Person]

Senior Insurance Customer Service Agent [In-Person] 3.9 3.9 out of 5 stars 64 North Hanover Street, Pottstown, PA 19464 Hybrid work $40,000

• $75,000 a year
• Full-time Kelly Agency 9 reviews $40,000
• $75,000 a year
• Full-time Job Overview Your Peace of Mind is Our Priority At the Kelly Agency, we make insurance easy so our neighbors can focus on what matters most.

We aren't just a corporation; we are a local team in Pottstown dedicated to protecting our community. We are looking for a high-energy, experienced Senior Customer Service Agent who understands that insurance is a vital asset for protecting a family's future. The Opportunity We offer a stable, supportive environment where \"In Good Hands\" is more than a slogan—it's how we treat our team.

Base Salary :

Starting at $40,000/year (Emerging Tier).

Total Compensation :

First-year agents typically earn $55,000

• $70,000+, with elite performers exceeding $100,000+ through uncapped commissions.

In-Person Collaboration :

This role is based in our Pottstown office at least 4 days per week to foster teamwork and real-time coaching.

The Role:

Protection & Relationship Building As a Senior Service Agent, you are the antidote to \"Mayhem\". You will focus on \"bundling deep\" into households—prioritizing the core Auto and Home relationship before expanding into Life and Specialty coverages.

High-Leverage Activity :

You will spend 3+ hours of talk time daily, engaging in proactive protection reviews and cross-sell opportunities.

Service-to-Sales :

You will master the art of transitioning inbound service inquiries into comprehensive policy reviews to identify coverage gaps.

Expertise :

You'll explain complex terms like \"deductibles\" or \"liability\" in plain English, ensuring our customers feel empowered, not confused.

Salary Range:

$40,000.00

• $75,000.

00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Vision Insurance Dental Insurance Mon-Fri Schedule Career Growth Opportunities Hands on

Training Unlimited PTO Parental Leave Health Insurance Requirements Core Responsibilities & Performance Goals Production :

Maintain a minimum of 20+ High Impact Tasks per month (unconvering cross sell opportunities, generating life referrals, Google reviews, and more).

Protection Reviews :

Conduct deep-dive reviews to ensure our tech-savvy homeowners have no gaps in their protection.

Client Retention & Advocacy :

Serve as the primary point of contact for service needs, using every interaction as an opportunity to reinforce the value of the agency through networking and referral requests.

Documentation :

Maintain 100% adherence to our documentation requirments, ensuring every interaction is recorded in eAgent within 15 minutes.

Honesty :

Act as the cornerstone of our business by providing open and honest communication in every interaction. Why Join the Kelly Agency? We hire slow and coach those who fit our culture. We offer a clear Onboarding Roadmap for your first 3 months to ensure you are supported as you scale toward your goals. From our Quarterly Performance Bonuses to special Monthly Promos , we celebrate those who drive success through collaboration. Call our agency to review your specific career path and see if you're the right fit for our team.

Responsibilities The Traits We Value Experience :

3+ years in insurance sales (recent Allstate experience is a major plus).

Licensing :

Current Property & Casualty license is required; a Life license is a significant advantage.

Emotional Resilience :

You stay positive and \"roll with it\" when things get tough.

Growth Mindset:

You are ready to put in the work, accept feedback, and follow our proven system for success. About Us At the Kelly Agency, we are driven by passion and teamwork, committed to building strong personal relationships. As one of Pennsylvania's largest remote-friendly Allstate Agencies, we rank in the top 10% nationwide for new business growth and customer satisfaction. Our team thrives on shared incentives and continuous improvement, all while maintaining a healthy work-life balance. Embracing cutting-edge technology, we utilize digital tools such as social media, texting, video, online quoting, and lead management software to enhance our operations. We take immense pride in our customer excellence, safeguarding what matters most to our clients and their families.

Our core values include:

being customer-focused, positive, coachable, self driven, and a team-first mentality. Follow us on

Social Media:

@kellyagency.us Visit our

Website:

kellyagency.us