Job Description
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. Overview Gallagher Bassett is hiring a Senior Client Implementation Specialist to lead the implementation and delivery of risk management information system (RMIS) solutions for clients. This role focuses on delivering tailored solutions that extend beyond standard functionality, including customized configurations and expanded platform capabilities to support more complex client requirements. This is a highly client-facing role that combines implementation, project management, technical configuration, and training. The individual will work closely with both clients and internal Gallagher Bassett teams to ensure a smooth onboarding experience, strong adoption, and ongoing effective use of RMIS solutions. This position is fully remote and would have minimal travel requirements. How you'll make an impact Lead clients through the full implementation lifecycle from kickoff through go live, ensuring deliverables are completed on time and aligned with expectations Partner with clients to understand their business needs and develop clear project plans, including timelines, milestones, and key deliverables Facilitate kickoff meetings and maintain ongoing communication, serving as the primary point of contact throughout the implementation process Configure the RMIS platform to align with client requirements, including workflows, reporting, and system functionality tailored to their operations Utilize tools such as SQL to support reporting, data validation, and issue resolution Respond to questions from clients and internal stakeholders, providing both functional and technical guidance Develop and deliver customized training to support user adoption and ensure clients are confident using the system Troubleshoot issues and provide ongoing support following implementation, helping clients maximize the value of the platform Collaborate with internal Gallagher Bassett partners to ensure alignment and a seamless client experience Manage a portfolio of clients at various stages of implementation and support,typically supporting engagements simultaneously About you
Required:
Bachelor's degree required with a minimum of 3 years of relevant experience Experience working with RMIS platform/s Hands on experience with system implementation, configuration, and client delivery Ability to manage multiple projects and priorities in a fast paced, client driven setting Preferred Experience within insurance, claims, or risk management environments preferred Key Competencies Ability to operate independently with minimal direction Strong communication and interpersonal skills, with confidence working directly with clients Strong problem solving skills and technical aptitude Ability to translate business needs into system solutions Highly organized with strong attention to detail #LI-TJ1 Additional information We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... •The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Qualifications:
Required:
Bachelor s degree required with a minimum of 3 years of relevant experience Experience working with RMIS platform/s Hands on experience with system implementation, configuration, and client delivery Ability to manage multiple projects and priorities in a fast paced, client driven setting Preferred Experience within insurance, claims, or risk management environments preferred Key Competencies Ability to operate independently with minimal direction Strong communication and interpersonal skills, with confidence working directly with clients Strong problem solving skills and technical aptitude Ability to translate business needs into system solutions Highly organized with strong attention to detail #LI-TJ1
