Temporary Customer Service Representative

Job Title:

Temporary Customer Service Representative FLSA:

Non-Exempt Employee Type:

Full Time, Temporary Reports To:

Customer Service Manager Location:

Remote with exception of 1-week onsite training in

Russellville, KY Job Overview:

The Customer Service Representative position is a key front-line role providing exceptional support to our customers by answering various questions, checking on order statuses, and entering orders.

Essential Duties and Responsibilities:

Receive, investigate, and respond to customer inquiries regarding shipments, products, and concerns. Input orders and relative data received via phone or email into multiple POS systems. Communicate with customers in a friendly, positive manner by phone, email or live chat concerning orders, returns, shipments and products. Call customers when necessary to communicate pending shipment delays and/or information necessary to process orders and update internal data accordingly. Enter orders for replacement parts and correct errors (shortages, items mis-shipped, etc.). Initiate corrections to customers' database files. Answer technical questions related to Covert Scouting Cameras. Work with internal departments such as sales and shipping to ensure accuracy and timeliness in reporting. Model a positive attitude and good work ethic when working with customers and colleagues. Abide by FeraDyne's policies and procedures.

Qualifying Knowledge, Skills and Abilities:

High School diploma or GED One year of experience in customer service role Proficient computer skills Ability to calculate moderate figures and amounts (addition, subtraction, multiplication, division, percentages) Exhibit excellent customer service skills (courteous, helpful, patient, and empathetic) Experience with high call volume This is a temporary position from August 3, 2026 through December 31, 2026. The hours of the role are Monday-Friday, 8:00am-5:00pm.

Job Types:

Full-time, Temporary Pay:

$15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance Work from home

Shift:

8 hour shift Day shift Application Question(s): If offered a position, would you be able to attend 1 week of training in Russellville, KY? What previous experience with high call volumes do you have?

Experience:

Customer Service:

1 year (Preferred)

Work Location:

Hybrid remote in Russellville, KY 42276