Warranty Administrator

Warranty Administrator Bryson Sales & Service of Washington Everett, WA Job Details Full-time $20 - $26 an hour 2 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Qualifications Communication with suppliers Written communication Customer communication Service scheduling In-person customer service Attention to detail Vendor communication Warranty issues management Mechanical knowledge Full Job Description $22-$26 DOE Do you want to work somewhere that feels like family and has great benefits? Read below for details and then let's talk! Bryson Sales and Service of Washington is a family owned and operated full-line Blue Bird and Micro Bird bus dealership located in Washington State. Bryson's, established in 1969, is seeking a highly motivated person to join our service team based in Everett, WA.

COMPENSATION AND BENEFITS

$22-26 per hour Full-time position Weekends Off Monday - Friday (7:00am - 4:00pm) Medical, vision, and dental coverage available 401(k) & annual company safe harbor contribution Flexible Spending Plan Health Savings Plan PTO Paid Holidays in 2025 (12):

NEW YEAR'S DAY, MLK DAY MONDAY, PRESIDENT'S DAY, MEMORIAL DAY, INDEPENDENCE, LABOR DAY, VETERAN'S DAY, THANKSGIVING, BLACK FRIDAY, CHRISTMAS EVE, CHRISTMAS, NEW YEAR'S EVE JOB SUMMARY

The Warranty Administrator fields all warranty requests, processes all bus warranty claims by initiating warranty repair orders, filing the corresponding warranty claims with the manufacturer, and ensuring claims are paid.

RESPONSIBILITIES

• Process all completed warranty claim forms from customers in a timely manner, following up with the customer when additional information is necessary.
• Enter all warranty work done on a bus, initiating and settling a warranty repair order (RO).
• Ensure receipt of all defective warranty parts and return to manufacturer.
• File a warranty claim with the manufacturer for all warranty ROs created.
• Issue customer credits (repair ROs) for warranty parts they purchased initially and/or labor they performed, where necessary.
• Coordinate with Service Director to contact customers to notify/schedule recall work to be done on their buses.
• Perform other assigned duties on an occasional basis that are in the best interest of the company and/or employee.

REQUIREMENTS

• Excellent oral and written communication skills
• Ability to work with customers, vendors, and coworkers to achieve tangible results
• Attention to detail and understanding of processes
• Logistical & scheduling skills to achieve cost-effective results
• Analytical and problem-solving ability
• Automotive, mechanical and/or parts knowledge preferred, but not required.

Position is full-time, non-exempt, Mon-Fri. Benefits include medical, dental, vision, PTO, Paid Holidays, 401k, & HSA or FSA upon meeting eligibility requirements. Compensation is DOE. All job offers are contingent upon passing a pre-employment drug test.

Job Type:

Full-time Pay:

$20.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Everett, WA 98204