Customer Support Specialist

Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You'll DoSupport delinquent customers by identifying issues and guiding them toward resolutionReview account details and payment historyUpdate and confirm customer/debtor informationMaintain compliance with federal and state regulations and company policiesAssist with resolving misapplied paymentsEscalate complex account issues to supervisors when neededShift & Schedule1st shift, 40 hours per weekOvertime available but not requiredWork hours fall between 6:55 AM - 6:05 PM Central TimeAdditional DetailsVisa sponsorship is not available—now or in the futureAssignment approved for 1 year, with potential for extension based on business needs