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Customer Service Representative
Job
UG Nasons
Middletown, RI (In Person)
$45,240 Salary, Full-Time
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Job Description
Job Summary U.G. Nasons is looking to hire the right individual who is eager to help others, problem solve and direct technicians throughout the day while multitasking admin work. You would likely work together with a few team members who are currently occupying this role but could use support. We are a family owned company in Middletown, RI who is known for maintaining and installing high efficiency HVAC systems throughout Southern RI. Success in this position will set you up for a strong career that has room to grow and a team eager to improve our operations. We are open 8-4:30 M-F and availability to offer overtime when requested. This position can be either part time or full time. Duties Greet customers warmly at the front desk and manage multi-line phone systems with professionalism and courtesy Respond promptly to customer inquiries via phone, email, or in person, providing accurate information and solutions Maintain organized records through data entry, filing, and proofreading to ensure all customer interactions are documented properly Utilize computer skills including Microsoft Office, Google Workspace, and Accounting software for administrative tasks such as scheduling, invoicing, and record keeping Manage office operations by overseeing calendar management, appointment setting, and supporting office management tasks Assist with clerical duties such as typing correspondence, proofreading documents, and supporting bookkeeping activities Provide excellent customer support by addressing concerns with patience and clarity while maintaining high standards of phone etiquette and professionalism Experience Previous office experience or administrative support roles preferred; experience as a dental or medical receptionist is a plus Strong computer literacy with proficiency in Microsoft Office Suite, Google Workspace, and data entry skills Bilingual abilities are highly desirable to serve diverse customer needs effectively Demonstrated organizational skills with the ability to multitask efficiently in a busy environment Experience handling multi-line phone systems and providing exceptional customer service in fast-paced settings Knowledge of clerical tasks such as filing, proofreading, and bookkeeping enhances overall performance Personal assistant or office management experience is advantageous for supporting daily operations Previous trade experience is a plus Join us in delivering outstanding service while developing your professional skills! This role is perfect for motivated individuals eager to thrive in a vibrant work environment that values energy, transparency, and excellence.