Customer Service Representative

Customer Service Representative at Dexian Customer Service Representative at Dexian in Smithfield, Rhode Island Posted in about 1 hour ago.

Type:

full-time

Job Description:

Call Center Bilingual (Spanish/English) Associate Banker

• 1st or 2nd shift

Location:

Onsite/Lincoln, RI, US Banking /

Loans Schedules:

Tuesday

• Friday :

  7:55AM
• 4:55PM Saturday 8:55AM
• 5:55PM Tuesday

• Friday:

  12:00PM-9:00PM Saturday 11:00A
• 8:00PM Required Skills
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• Has an intermediate level of proficiency with computers Preferred or Nice-to-have Skills
• Experience in financial services
• Experience in sales, cross-selling, upselling or referring products
• Experience working in an inbound or outbound contact center (phone, chat and or video)
• Experience working as a Personal Banker managing high client volume

Years of Experience:

2

Industry Experience:

Call center and/or banking experience

Education Requirements:

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent