Service Advisor

Service Advisor A&W Tire and Service Smithfield, RI Job Details Full-time $64,536.05

• $77,720.

84 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Phone communication Greeting customers Automotive service Estimating for automotive body repair Client interaction via phone calls Full Job Description W e don't just fix cars — we deliver auto excellence. At A&W Tire and Service, our Service Advisors are the connective tissue between every car that enters our drive and every dollar we earn. Our Google reviews speak for themselves, and that reputation is built by people like you — advisors who genuinely love people and know how to sell. If you thrive in a fast-moving environment and want to be rewarded for your performance, we want to talk to you.

THE OPPORTUNITY

You will own the customer experience from the moment the phone rings. That means being the first voice a customer hears, understanding exactly what they need, building trust fast, and presenting solutions with confidence and clarity — every car, every time. This is a performance-based role. Your earnings are a direct reflection of your work ethic.

WHAT YOU'LL DO

Be the first voice customers hear — warm, confident, and genuinely interested in helping them. Your energy on that call sets the tone for everything that follows. Build instant trust from the first interaction. Customers should feel heard, understood, and in good hands before they even walk through the door. Listen first. Understand what brought the customer in before anything else — their concern is your priority. Present solutions clearly and confidently, without jargon. Customers should always understand exactly what's going on with their vehicle. Overcome objections with empathy — validate the customer, understand their position, and educate without pressure. Monitor your own performance and contribute to the overall health of the shop — you'll have visibility into key targets and a stake in the team's success.

WHO WE'RE LOOKING FOR

We will train you on cars. We cannot train you to love people or to compete.

• You are a natural salesperson — persuasive, persistent, and people-first
• You have exceptional phone presence — warm, confident, and clear
• You listen more than you talk, especially early in the conversation
• You follow a system. Not sometimes. Every time. The process works because it's been proven.
• You move with urgency — every minute without a presentation is a lost sale
• You are coachable — you welcome feedback and want to keep getting better
• You are competitive — you want your name at the top of the leaderboard
• Automotive service experience is a plus.

Sales experience is a must.

WHAT YOU'LL EARN

• Competitive base salary
• Performance-based bonus
• 401(k) retirement plan
• Health, dental, and vision benefits
• Daily coaching, call review, and a clear path to service management

WHY A&W TIRE AND SERVICE

Our Google reviews speak for themselves — customers trust us because we deliver an exceptional experience every single time, without exception. The bar in this industry is on the floor, and we've built our entire business on raising it. If you want to be part of a team that takes excellence seriously and rewards people who perform, A&W Tire and Service is your shop.

Pay:

$64,536.05

• $77,720.

84 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Walk us through how you would handle this phone call: A customer calls and says, "How much do you charge for brakes?" What do you say — word for word? A customer hears your recommendation and says, "I'm going to have to think about it." How do you respond? Walk us through your approach.

Work Location:

In person