Customer Service Representative

Customer Service Representative at Hays Customer Service Representative at Hays in Warwick, Rhode Island Posted in 1 day ago.

Type:

full-time

Job Description:

Title

• Customer Service Representative Location
• Warwick, Rhode Island, United States
• Hybrid Job Description Required Skills and Experience Minimum 2+ years of experience in Customer Service.

Prior Call Centre experience is highly preferred. Must live within one hour commute of the Warwick, RI office location. Experience navigating multiple screens while delivering a strong customer experience. What You Need to Succeed (Required Qualifications) Logistics Must live within a commutable distance to the office for business needs (monthly events, training, meetings). Training will be conducted in-office for a designated duration. No time off is permitted during the training and nesting period. Must adhere to strict start/end times. After training, the role is primarily virtual with required monthly in-office days based on business needs. Required to work an assigned shift between 8:00 AM

• 6:00 PM ET, Monday through Friday; flexibility is required for overtime and shift changes based on business needs and bidding processes.

Ability to remain in a stationary position for approximately 75% of the time. Skillsets & Proficiencies Strong computer and keyboard skills, along with analytical and problem-solving abilities. Ability to quickly grasp information and resolve customer challenges through strategic thinking. Capable of clearly communicating complex concepts both verbally and in writing. Customer-Centric Approach Passion for delivering exceptional customer service in a fast-paced environment. Ability to professionally demonstrate empathy and build rapport with customers. What Can Give You an Edge (Additional Skills) 2+ years of customer service experience; prior call centre experience highly preferred. High School Diploma, GED, some college coursework, trade certification, or professional certification. Proven ability to quickly learn, retain knowledge, and understand product offerings and operational functions. Strong problem-solving and troubleshooting skills. Excellent listening skills with professional verbal and written communication abilities. Ability to build trust and accountability through an empathetic and customer-focused communication style. Key Responsibilities Communicate with customers via telephone using strong communication, active listening, and empathy skills. Identify and deliver solutions aligned with customer needs. Analyze and resolve complex customer inquiries related to products, policies, claims, and procedures. Ensure exceptional customer experiences by demonstrating attention to detail and a genuine desire to help. Process transactions efficiently and refer requests to appropriate departments, tracking progress to completion. Support special product or service campaigns as needed. Navigate multiple systems effectively to provide accurate and complete responses. Maintain professionalism and high-quality service standards in all customer interactions. Regards, Akansha Pandey Recruiting Partner Americas Recruiting

• Technology HAYS Working for your tomorrow
• Akansha.

Pandey11@Hays.com Direct Number

• (813
• 280-4169