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Dispatcher and Customer Service Representative
Job
PM Recycling, Inc.
Woonsocket, RI (In Person)
$39,520 Salary, Full-Time
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Job Description
Overview Join our dynamic team as a Dispatcher and Customer Service Representative, where you'll play a vital role in coordinating transportation operations and delivering exceptional service to our clients. This energetic position combines logistical planning with customer engagement, ensuring smooth freight movement and timely communication across the supply chain. You'll utilize advanced transportation management systems and data entry tools to optimize routes, track shipments, and provide reliable support to drivers, carriers, and customers alike. If you thrive in a fast-paced environment and possess strong analysis and communication skills, this is your opportunity to make an impactful difference every day! Duties Utilize GPS and GIS technologies to monitor vehicle locations, plan efficient routes, and ensure timely dispatching. Communicate clearly with drivers, carriers, vendors, and customers via multi-line phone systems while maintaining professional phone etiquette. Manage fleet operations by tracking vehicle status, maintenance schedules, and compliance using fleet management tools. Handle shipping documentation such as BOL's, freight tracking updates, and customer inquiries with proactive problem-solving skills. Communicate with office personnel to ensure all important information is relayed in a timely manner. Schedule truck maintenance and repairs Requirements Proven experience with dispatching in logistics or transportation management environments. Familiarity with Microsoft Office and updated technology Excellent communication skills Organization and attention to detail Proficiency in data entry with high accuracy Understanding of shipping & receiving procedures along with fleet management practices. Ability to adapt quickly in a fast-paced setting while maintaining attention to detail. Join us in this exciting role where your dispatching expertise combined with outstanding customer service will keep our supply chain moving efficiently! We are committed to providing paid positions that foster growth and professional development—apply today to become an essential part of our team!