Customer Service Representative

Customer Service Representative Velocity Auto Shop Charleston, SC Job Details Full-time From $23 an hour 1 day ago Benefits Dental insurance 401(k) Paid time off Career development plan Employee discount Professional development assistance Flexible schedule Qualifications Customer service Computer literacy Administrative experience High school diploma or GED Data entry Customer support Clerical experience Full Job Description Velocity Auto Shop is a trusted automotive repair facility in Charleston, SC, known for delivering quality workmanship, efficient service, and outstanding customer care. We take pride in providing a professional, team-oriented environment where technicians have the tools and support they need to succeed. Job Summary We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will serve as the first point of contact for our valued clients, providing exceptional support and ensuring a seamless experience. Your enthusiasm, organizational skills, and ability to handle multiple responsibilities with professionalism will help foster positive relationships and uphold our commitment to outstanding service. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment. Responsibilities Greet visitors and clients at the front desk with a friendly, professional demeanor, managing multi-line phone systems efficiently. Answer inquiries via phone, email, or in person, providing accurate information and directing calls or messages appropriately. Manage appointment scheduling, calendar management, and coordinate meetings using Google Workspace or Microsoft Office tools. Perform data entry, filing, and maintain organized records using office management software such as QuickBooks and other clerical tools. Support administrative tasks including proofreading documents, managing correspondence, and assisting with bookkeeping or basic financial record keeping. Handle office supplies inventory, perform light clerical duties like typing and proofreading documents, and ensure smooth daily operations. Demonstrate excellent phone etiquette and customer service skills to support clients' needs while maintaining a positive attitude. Qualifications Proven experience in office management, administrative support, or customer service roles; previous dental or medical receptionist experience is a plus. Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills. Familiarity with multi-line phone systems, office equipment, and basic bookkeeping software such as QuickBooks. Bilingual abilities are highly desirable to effectively communicate with diverse client populations. Excellent organizational skills with the ability to prioritize tasks efficiently and manage time effectively. Previous clerical experience including filing, proofreading, calendar management, and handling sensitive information with discretion. Outstanding phone etiquette combined with exceptional customer support skills to create a welcoming environment for all visitors and callers. Join us to be part of a vibrant team dedicated to delivering top-tier service! We value proactive individuals who thrive in busy environments and are eager to grow their administrative expertise while making a meaningful impact on our clients' experiences. This is a paid opportunity designed for motivated professionals ready to excel in office management and customer support roles!

Pay:

From $23.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Paid time off Professional development assistance

Work Location:

In person