Customer Support Representative

Customer Support Representative Ladson, SC Job Details Full-time 23 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Record keeping Computer operation Phone communication Administrative experience (1-2 years) Customer support experience (1-2 years) Computer literacy ERP systems Administrative experience High school diploma or GED Data quality management Continuous improvement Data entry experience (1-2 years) Data entry Organizational skills Customer support Clerical experience Productivity software Data validation 1 year Manufacturing Document management Cross-functional collaboration Order entry Manufacturing company experience Communication skills Technical Proficiency Entry level Cross-functional communication File organization Time management Client interaction via phone calls Full Job Description Why Work With Alpha Sheet Metal Works Alpha Sheet Metal Works is a well-established metal fabrication company with over 80 years of experience serving a wide range of industries. We specialize in steel, stainless steel, and aluminum products as both a job shop and small-run contract manufacturer. Our work ranges from individual components to complete automated assemblies. We are seeking a detail-oriented Customer Support Representative who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and communication. This role is critical to ensuring smooth customer interactions, accurate order entry, and efficient internal coordination. This is not an entry-level role. Prior experience in customer service, administrative support, or order entry is required. What You'll Do Customer Order Entry & Data Management Enter customer orders accurately and efficiently into the system Verify order details, specifications, and required information prior to submission Maintain and update customer records and data in internal systems Ensure documentation is complete, organized, and easily accessible Monitor order status and follow up on missing or incomplete information Customer Service & Communication Answer incoming phone calls and direct inquiries appropriately Provide clear, professional, and timely communication to customers Respond to customer questions and provide order updates as needed Follow up with customers to ensure resolution of inquiries or issues Maintain a positive and professional customer experience in all interactions Administrative Support & Organization Maintain organized filing systems, both physical and electronic Scan, copy, and distribute documents as needed Assist with general administrative tasks to support office operations Ensure documentation is properly stored, labeled, and retrievable Support compliance with company documentation and recordkeeping standards Team Collaboration & Support Communicate with internal departments to support order processing and workflow Coordinate with production and operations teams to ensure order accuracy Share updates and information to support smooth daily operations Support team members during high-volume periods or deadlines Assist with additional duties as assigned to support business needs Data Accuracy & Process Support Review data for accuracy and completeness before entry or submission Identify and correct errors in customer or order information Follow established processes and workflows for order handling and documentation Maintain confidentiality of customer and company information Support continuous improvement by identifying inefficiencies or errors in processes

What We're Looking For Required:

• Minimum 1 year of experience in a customer service, administrative, or order entry role Experience working in a fast-paced environment requiring accuracy and multitasking Experience handling customer communication via phone and/or email in a professional setting Experience with data entry, documentation, or recordkeeping requiring high attention to detail Strong attention to detail and accuracy in data entry and documentation Professional and friendly communication skills, both verbal and written Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Proficiency in basic computer applications, including Microsoft Office Ability to work independently and as part of a team Strong organizational skills and time management Must be a U.

S. Person (U.S. Citizen or Permanent Resident) to comply with

ITAR/EAR

regulations

Preferred:

Experience working in a manufacturing or industrial environment Familiarity with order processing systems or ERP software Work Schedule & Environment Full-time position Standard schedule: Monday

• Thursday, 6:30 AM
• 4:00

PM, Friday:

6:30 AM

• 10:30 AM In-person role based in Ladson, SC Office environment within a manufacturing facility Work environment includes a combination of desk-based administrative work and interaction with production teams Position requires extended periods of sitting, computer use, and occasional movement throughout the facility Fast-paced environment requiring attention to detail, accuracy, and responsiveness Compensation & Benefits Medical, dental, and vision insurance 401(k) retirement plan Paid Time Off (PTO) Paid holidays What Makes Us Different Established industry leader•Over 80 years of experience in metal fabrication Diverse project work•From individual components to complete assemblies Structured environment•Clear processes and strong internal coordination Team-focused culture•Collaboration between office and production teams Consistent schedule•Predictable weekday hours with early Friday finish

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s):

Q1 RESPONSE REQUIRED

Please be advised that this role may require access to information and technology subject to U.S. export control regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Because of this, any person hired for this position who is NOT a "U.S. Person" would require us to obtain an ITAR license on their behalf. The regulations define a "U.S. Person" as: 1. a US Citizen; 2. a lawful permanent resident (green card holder) as defined in 8 U.S.C. 1101(a)(20) or 3. a protected individual (asylee, refugee or other) as defined by 8 U.S.C. 1324b(a)(3) Based on this, please identify (A,B,C) from the following options: A. I am a U.S. Person and would not require a license. B. I am not a U.S. Person and would require a license. C. Unsure

Q2 RESPONSE REQUIRED

This role requires accurate data entry and attention to detail in a fast-paced environment. Are you comfortable performing work where accuracy and speed are both critical?

Q3 RESPONSE REQUIRED

This is an in-person role in Ladson, SC with a schedule of Monday-Thursday 6:30 AM

• 4:00 PM and Friday 6:30 AM
• 10:30 AM.

Are you able to reliably work this schedule?

Q4 RESPONSE REQUIRED

This role involves frequent phone and email communication with customers. Are you comfortable communicating professionally with customers in a business setting both verbally and in written form?

Q5 RESPONSE REQUIRED

What are your salary expectations for this position?

Education:

High school or equivalent (Required) Ability to

Commute:

Ladson, SC 29456 (Required)

Work Location:

In person