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Customer Service Representative
Job
Robert Half
Mount Pleasant, SC (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to join a collaborative team supporting customers in South Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys solving problems, delivering thoughtful service, and working in a dynamic environment with cross-functional partners. In this role, you will help customers with product-related questions, technical concerns, and order support while contributing to a positive overall service experience.
Responsibilities:
- Provide timely, attentive assistance to customers across phone, email, and other service channels, ensuring each interaction is handled with care and accuracy.
- Guide customers and internal teams on product solutions, including printers, inks, software, and design-related tools, to help resolve questions effectively.
- Investigate complex or escalated service issues, identify the right path to resolution, and coordinate with appropriate teams to restore customer confidence.
- Partner with engineering, product, design, growth, and sales teams to share customer feedback and improve the overall support experience.
- Monitor assigned cases closely, communicate updates clearly, and follow through until issues are resolved or properly reassigned.
- Build and maintain strong knowledge of current offerings as well as newly introduced products to support accurate troubleshooting and recommendations.
- Contribute to team service goals by helping maintain response standards, customer satisfaction levels, and consistent support quality.
- Support continuous improvement by identifying patterns in customer concerns and suggesting practical ways to enhance processes, service, and product usability.