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Dispatcher and Customer Service Representative
Job
Brooks Towing And Recovery LLC
Mount Pleasant, SC (In Person)
$37,150 Salary, Full-Time
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Job Description
Dispatcher and Customer Service Representative Brooks Towing And Recovery LLC Mount Pleasant, SC Job Details Full-time $15 - $18 an hour 10 hours ago Benefits Paid time off Qualifications Fleet GPS tracking Route planning software Spatial analysis Route optimization Phone communication Route mapping technology Logistics data analysis Fleet management Analysis skills Attention to detail GIS software Logistics company experience Dispatch software communication Telephone systems Multi-line phone systems Typing Data-driven decision making Office phone management Quality data entry Data analysis software Full Job Description Job Summary We are seeking a proactive and organized Tow Truck Dispatcher/Office professional to join our dynamic transportation team. In this vital role, you will coordinate the dispatching of tow trucks, manage communication between drivers, customers, and service providers, and ensure efficient operations within our transportation management system. Your energetic approach and attention to detail will help us deliver prompt, reliable service while maintaining smooth office workflows. This position offers an exciting opportunity to be at the heart of our logistics operations, supporting fleet management and customer satisfaction. Responsibilities Dispatch tow trucks efficiently using GPS and transportation management systems to respond promptly to roadside assistance requests. Communicate clearly and professionally with drivers, customers, and third-party logistics providers via multi-line phone systems, ensuring accurate information exchange. Monitor real-time GPS tracking data to optimize routing and resource allocation for freight and towing operations. Enter data accurately i Coordinate with shipping & receiving teams for timely pickup and delivery of vehicles or freight, ensuring compliance with logistics protocols. Maintain detailed logs of dispatch activities, incident reports, and service records for operational transparency. Provide exceptional phone etiquette and communication skills to handle inquiries professionally while managing high call volumes on multi-line phone systems. Requirements Proven experience in dispatching within transportation management or logistics environments. Strong analysis skills to interpret GPS data, GIS mapping, and transportation planning tools for optimal decision-making. Excellent communication skills with the ability to convey information clearly over phone calls and written reports. Proficiency in data entry with high accuracy using systems Ability to handle multiple tasks efficiently using multi-line phone systems while maintaining professionalism under pressure. Basic typing skills combined with a good understanding of logistics software including GPS, GIS, transportation planning tools, and supply chain concepts. Join us in this energetic role where your analysis skills and logistical expertise will drive our success! We value dedicated professionals committed to delivering exceptional service in a fast-paced environment—help us keep everything moving smoothly!