Dispatcher/Customer Service/Administrative Assistant

Office Administrator / Customer Service Representative / Dispatcher Beach Plumbing - Grand Strand Area Full-Time Beach Plumbing is hiring an organized, dependable, and friendly Office Administrator / Dispatcher to join our growing team. This role is a major part of keeping our company running smoothly day-to-day. You will help manage incoming calls, dispatch technicians, schedule appointments, communicate with customers, and help keep the workflow organized between the office and field team. We are a family-owned plumbing company that believes in honest work, teamwork, professionalism, and treating customers the right way. This is NOT a high-pressure sales position.

FRIENDLY PHONE SKILLS ARE A MUST!

!! Responsibilities Answer incoming phone calls professionally Schedule appointments and manage the daily calendar Dispatch plumbers throughout the day Capture and organize all incoming leads Communicate with customers regarding scheduling and updates Enter detailed job information and notes for technicians Follow up on estimates and unscheduled work Help maintain organized office systems and workflow Qualifications Friendly but firm communication skills Strong organizational skills Calm under pressure in a fast-paced environment Detail-oriented Team-player attitude Able to work independently Professional and respectful demeanor Coachable and willing to learn Customer service experience preferred. Plumbing experience is NOT required. Schedule Monday-Friday 7:45 AM - 4:45 PM One-hour lunch break Some overtime during busy season. Occasional evening, weekend, or holiday calls may be required. Pay Pay based on experience. What We Provide Housecall Pro software Computer/workstation Dispatch training Scripts and templates Plumbing basics training Ongoing support and coaching Team-oriented work environment Why Beach Plumbing? At Beach Plumbing, we care about building a strong team environment where employees are respected and supported. We are looking for someone who wants to grow with us long-term and become an important part of the company. Apply today by sending your resume to: beachplumbingsc@gmail.com Beach Plumbing Fast. Reliable. Fair.

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person