Customer Service Agent

Customer Service Agent Ridgeville If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of ing.

Job area:

Customer Service DSV

• Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark.

Since then, DSV has evolved to be the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at dsv

Location:

USA

• Ridgeville, 1020

Research Center Dr Division:

 

Solutions Job Posting Title:

Customer Service Agent Time Type:

Full Time Position Description Summary:

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills forpleteness and accuracy. Research and maintain filings of air bills
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable amodation.

Working Environment:

Assignment Complexity

• Work on assignments that areplex in nature w considerable judgment and initiative are required in resolving problems and making rmendations. Accountability
• Use ability as a skilled specialist in accordance with corporate policies and procedures topleteplex tasks in creative and effective ways. Impact of Decisions
• Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health. Working Relationships
• Regularly interact with peers and management concerning matters ofplex scope and discretion. Scope
• Work on problemsplex in scope.

May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.

Essential Functions:

Must be able to pass any federal/state/local government, airport, orpany-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or amodation while seeking employment with DSV, please contact Human Resources at hrus.dsv. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV

• Global transport and logistics Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work

• we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinkingpany
• this is the place to be.

Start . Go anyw Visit dsv and follow us on and . on on