Customer Service Associate

Customer Service Associate About Us Sterimed is an international group specialized in the packaging of medical devices. The company offers packaging solutions based on cellulose (paper), allowing the sterilization and maintenance of single-use (syringes, catheters) or reusable (operating room equipment) medical devices. Summary of position The Customer Service Associate is responsible for assisting CS Team with providing of professional, quality customer service through organizational skills, sales support, and knowledge Your Responsibilities Reception and Phone Answering, mail collection, assisting with Order processing through PO confirmations, payment follow up, generation of open order reports, perform customer service-related administration duties such as document filing and scanning, Creation of shipping labels and printing/ organization of shipping documents, notifying Quality Assurance of Customer information requests and complaints, all other duties as assigned. Maintains accurate unit pricing in the ERP system by verifying receipt of approved sales price lists, updating pricing records and databases, and confirming invoice pricing aligns with current customer agreements. Work order creation. Creation of meeting minutes. Sample and marketing material management. This position reports to the Customer Service Manager Our Vision Is to fight infections by supplying hospitals packaging companies, and medical device manufacturers with reliable, effective products for safely packaging instruments that will be used for patient care. Your skills

• Fluency in both verbal and written English is required.
• Must be well organized and a self-starter
• Excellent Customer Service Skills
• Strong attention to detail in pricing and quantity verification
• Proficient in the use of computer applications and systems (Excel is a must).
• Teamwork in multicultural environment.
• Ability to deal with unexpected changes
• Creative problem-solving skills

What We Offer:

Health Insurance & Benefits PTO (Paid Time Off) Sick Time 401K Match up to 6% 10 Holidays Your qualifications Minimum High School diploma or equivalent. College degree strongly preferred Customer Service experience at least 1 year Able to lift 15+ lbs Our Values Entrepreneurship Excellence Value Creation Solidarity Our Mission We fulfill our customer expectations : by contributing to patient safety, providing expertise and innovative solutions to prevent infection by being a sustainable and profitable company, built on mutual trust and individual responsibility by developing our skills, promoting collaboration and agility

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person