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Resident Help Representative ~ Call Center & Administrative Assistance

Job

Walk2Campus Properties

Rock Hill, SC (In Person)

$69,680 Salary, Part-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/21/2026

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Job Description

Walk2Campus is currently hiring up to 10 individuals with availability July 27-August 15. The hours are flexible with an expectation of 5 hour shifts for 4-6 days per week.
Hours:
20-30 hours per week (5 hours/day for 4-6 days)
Duration:
3 week contract (July 27- August 17) including weekends
Location:
In Person at 113
Hampton Street, Rock Hill, SC Open Hours:
8:45 AM - 6:00 PM
DESCRIPTION
Our Resident Help Center will be tasked with being the first point of contact for past, current, and future residents. This three-week contract runs during our busy Turn season, when other staff are out of the office. This position will take incoming calls, emails, and text and respond appropriately. A paid training session will be required in late July.
RESPONSIBILITIES
Attend remote training session to learn the required process, systems, and W2C product information Respond to inbound calls promptly and efficiently Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all calls Answer account questions pertaining to billing, leasing, and complaints Escalate calls as necessary to a member of the leadership team Use reference materials to answer incoming inquiries.
REQUIREMENTS
Ability to read, write, and speak English fluently Excellent phone and communication skills Understanding of Google Forms, Sheets, and Docs Reliable laptop A can-do attitude and helpful demeanor Ability to remain calm and patient; not easily flustered Enthusiasm for delivering exceptional customer service Ability to follow directions and procedures Ability to embrace change and remain flexible Ability to work scheduled shifts as assigned
BENEFITS
Representatives earn an hourly base pay of $22.00 for a target earning up to $1,800 + for the three-week contract duration
APPLICATION YOU MUST
submit your application at : https://docs.google.com/forms/d/e/1FAIpQLScT95hi7oooYonNg47AItzRC-DtTEI6FKwm-FQjpK-lSrdGRQ/viewform?usp=dialog Submissions through Indeed will not be considered.
Job Type:
Part-time Pay:
$22.00 per hour
Benefits:
Flexible schedule
Shift:
Day shift Application Question(s): Are you able to bring in a reliable laptop for this job? Ability to
Commute:
Rock Hill, SC 29730 (Required)
Work Location:
In person