Customer Service Representative

Customer Service Representative at Kelly Customer Service Representative at Kelly in West Columbia, South Carolina Posted in 11 days ago.

Type:

full-time

Job Description:

Why you should apply to be a

Customer Service Advocate:

Competitive pay rate with opportunities for skill development Gain experience with a respected industry leader in customer service and claims management Supportive and professional team environment Opportunity to make a real impact by assisting customers and improving processes What's a typical day as a Customer Service Advocate? You'll be: Providing prompt, accurate, thorough, and courteous responses to all customer inquiries-including non-routine situations requiring research and adaptation Ensuring effective customer relations by responding to telephone, written, web, or walk-in inquiries in a timely and professional manner Initiating or processing adjustments, performing research, and coordinating with other departments to resolve customer issues Handling priority inquiries and special projects as requested by management Documenting inquiries accurately, maintaining records on complaints and customer comments, and recommending changes for process improvements Assisting with the training of new employees and cross-training of coworkers

Requirements:

Have at lest 1 year of prior experience in a call center environment, claims management, or a related field Can work onsite at the client location in Columbia, SC Have open availability to work an 8-hour shift between the hours of 8am and 8pm