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Service Advisor
Job
Confidential
West Union, SC (In Person)
$80,000 Salary, Full-Time
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Job Description
Job Summary We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your enthusiasm and mechanical knowledge will ensure a seamless experience, guiding customers through service options, scheduling appointments, and providing expert advice on vehicle care. This position offers an exciting opportunity to combine your passion for automobiles with exceptional customer service skills, all while contributing to a high-energy, fast-paced environment dedicated to vehicle excellence. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and needs Explain repair and maintenance services clearly, offering recommendations based on vehicle diagnostics and customer preferences Prepare accurate auto estimates using dealership or shop management software, including details for oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs Coordinate with technicians to prioritize repairs and ensure timely completion of services Upsell additional services or maintenance that enhance vehicle performance and safety while maintaining transparency and integrity Handle cash transactions and process payments efficiently while maintaining accurate records Maintain detailed service writing documentation and update customer records consistently Skills Proven dealership experience with automotive service management and customer relations Strong mechanical knowledge across various systems including transmissions, suspensions, brakes, oil changes, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repairs Skilled in automotive diagnostics to identify issues accurately and recommend appropriate solutions Experience in auto estimating software and service writing with a focus on transparency and accuracy Excellent sales ability with a knack for upselling relevant services to meet customer needs Background in mechanic work or service technician experience is highly desirable Exceptional customer service skills with the ability to communicate technical information clearly and professionally Familiarity with cash handling procedures and maintaining detailed records of transactions Join us as a Service Advisor where your automotive expertise fuels exceptional customer experiences! This role is perfect for motivated individuals eager to thrive in a vibrant environment dedicated to vehicle excellence.