Customer Service Representative

Customer Service Representative

TWO MEN AND A TRUCK

® - 3.2 Sioux Falls, SD Job Details From $15 an hour 1 day ago Qualifications Computer operation Customer communication Computer literacy Basic math Research High school diploma or GED Initial Contact (sales skills) Typing Grammar Experience Full Job Description Starting pay: $15/hr + bonuses The Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all

TWO MEN AND A TRUCK

® customers through in-depth knowledge of company products and services. Responsibilities Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in

TWO MEN AND A TRUCK

® services Asks open-ended, probing questions to determine customer requirements and expectations Directly and accurately inputs information in to "Movers Who Care®" software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability Complies with federal, state, and local legal requirements when scheduling moving services and staff Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of

TWO MEN AND A TRUCK

® and effectively oppose any customer objections Prepares all move-related paperwork and documents on a daily basis Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns May assist management with scheduling and tracking of movers and drivers in accordance with move requirements May prepare various reports for management as well as gather research and statistics May prepare proposals, letters, mass mailings, and other miscellaneous correspondence May participate in various marketing activities including networking, direct mail and charitable move coordination Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays All other duties as assigned Requirements High school diploma or general education degree (GED) is required. Associates degree in related field preferred A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or

TWO MEN AND A TRUCK

® or moving industry experience is preferred Excellent customer service skills (friendly, courteous and helpful) Effective listening and communication skills Good grammar, voice and diction Good organizational and time management skills Ability to analyze and solve problems effectively Accurate; consistent attention to detail Demonstrated understanding and application of effective selling strategies and techniques Confidence to initiate customer contact, and comfortable asking for the sale Strong team player who works productively with a wide range of people and personalities Comfortable in a fast-paced environment; able to adapt quickly to changing priorities Basic computer and keyboarding skills Able to perform basic business math Able to present a professional image at all times to customers and vendors Demonstrated integrity, ethical standards, and commitment to

TWO MEN AND A TRUCK

® Core Values Bilingual is a plus This job posting is for a position at the individually owned and operated

TWO MEN AND A TRUCK

® franchise located in Sioux Falls, South Dakota. The employer at this location is TMT Sioux Falls, LLC.