Customer Support Specialist

Customer Support Specialist Viaflex, Inc. - 2.9 Sioux Falls, SD Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Gym membership Qualifications Customer inquiry handling Full Job Description After more than 60 years of industry leadership, Viaflex is dedicated to utilizing years of expertise and has committed to the continuation of innovative thinking for years to come. Our team is currently over 400 team members strong and covers six locations. We are seeking passionate individuals to help us on our mission to create solutions that are thinner, lighter, and stronger - together. The Viaflex team finds its passion in creating film and sheeting solutions that outperform and outlast. With a focus on preserving customer assets and protecting Earth's resources, Viaflex creates liners, covers, and barriers that make a positive impact in the markets we serve. From design and manufacturing to on-site installation, our highly skilled team never stops striving to improve.

SUMMARY:

Provide service to internal and external customers to support sales for the division.

ESSENTIAL FUNCTIONS

Promote and maintain the highest possible customer relationship and satisfaction. Follow up on customer questions, requests, and issues in a timely manner. Work closely with internal teams and customers to assist with all aspects of processing the order. Prepare price quotes and follow through the process. May generate and/or verify pricing, discounts, and/or terms of the order, within established guidelines and division approval. Handle warranty claims and any credits, per division policy. Keep internal teams informed of competitive information gained regarding pricing, products, or general issues in the market. Depending on division, initiate requests for product samples and/or sales literature. Keeps informed of new developments, methods, and techniques in the sales profession. Demonstrates the Viaflex Team Member Values in their daily actions. May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed. Learning, understanding, continuously improving, and promoting the division's quality management system in accordance with ISO standards.

EDUCATION & EXPERIENCE

Bachelor's degree in business or related field. 2-3 years related experience preferred; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES

Capability to build and maintain relationships that establish trust and create value. Sharp perception of verbal and communication skills, providing enhancement of sales abilities. Effectively communicate in clear and professional manner, both verbally and written. Ability to consider the client, competitors, and Viaflex to evaluate opportunities. Aptitude to create value propositions to address the client's needs, both known and unknown. Proficient with computers, including Microsoft Office programs. Strong organizational, multi-tasking, and time management skills. Team player who is self-motivated and has ability to work with minimal supervision. Ability to communicate effectively with team members and leadership staff.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements:

Required to sit, stand, walk, bend, and reach. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Exposure to a normal office environment. Position may occasionally require entering a production environment, including exposure to noise, fumes, moving machinery, and varied temperatures.

BENEFITS TO YOU

Not all benefits are created equal, but we have got you covered. Viaflex not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k. We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefits. Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

EEOC STATEMENT

Viaflex is committed to providing equal employment opportunities to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.