Service Writer / Parts Advisor

This position is in Spearfish, SD Service Writer/Parts Advisor Job summary/overview Are you a customer-focused and detail-oriented individual with a strong understanding of equipment and a knack for organization? Spearfish Equipment, a leading Bobcat dealership in Spearfish, SD, is seeking a talented individual to join our team in the combined role of Service Writer and Parts Advisor. This dynamic position acts as a pivotal liaison between our valued customers, our skilled technicians, and our comprehensive parts inventory. You'll play a vital role in ensuring seamless communication, efficient service coordination, and the timely provision of genuine Bobcat parts, all while fostering strong customer relationships and contributing to our reputation for excellence. $20 - $30 per hour Key responsibilities and duties

Customer Service & Communication:

Serve as the primary point of contact for customers seeking service or parts assistance, providing a positive and professional first impression. Greet customers, actively listen to their service requests and parts needs, and accurately document their concerns. Communicate effectively and proactively with customers regarding repair progress, parts availability, estimated completion times, and any changes or additional work identified. Build and maintain strong customer relationships through excellent communication and a commitment to customer satisfaction.

Service Coordination & Management:

Open, manage, and close service tickets efficiently and accurately, ensuring timely completion of repairs. Schedule service appointments, considering technician availability and estimated repair times. Provide customers with accurate written estimates for labor and parts, explaining recommended services and costs in detail. Communicate effectively with service technicians, relaying customer concerns and providing detailed repair orders, ensuring parts are properly entered on service orders. Proactively communicate with customers if repairs will take longer than originally quoted or if additional issues arise.

Parts Department Operations:

Assist customers in identifying and purchasing the correct Bobcat parts, attachments, and accessories, offering recommendations and technical advice. Manage parts inventory, including ordering, receiving, stocking, and organizing to ensure optimal stock levels and efficient retrieval. Process sales transactions for parts and accessories, handle payments, returns, and manage warranty claims related to parts. Collaborate closely with the service department, ensuring technicians have access to the necessary parts for repairs.

Problem-Solving & Administrative Tasks:

Address customer inquiries, complaints, and potential issues regarding service or parts effectively and promptly. Maintain accurate records of sales, inventory, warranty claims, and customer information using designated software systems. Perform cashier functions as needed, handling cash, credit card, and check transactions accurately. Assist with loading and unloading trucks when necessary and help customers with equipment loading/unloading.

Compliance & Safety:

Ensure all repairs are performed to proper specifications. Always operate in and maintain a safe work environment, obeying safety rules and wearing required safety personal protective equipment (PPE). Required qualifications and skills High school diploma or GED equivalent. Experience as a service writer, parts advisor, or in a similar customer-facing role within the heavy equipment or automotive industry. Strong mechanical aptitude and understanding of equipment systems and components. Excellent communication and interpersonal skills, both verbal and written, to effectively interact with customers, technicians, and suppliers. Outstanding customer service orientation with a commitment to building strong customer relationships and ensuring satisfaction. Strong organizational and time management skills to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Proficiency in using computer systems and software for scheduling, inventory management, and customer relationship management (CRM). Ability to troubleshoot and identify customer needs accurately. Proven ability to work independently and as part of a team, adapting to a dynamic work environment. Ability to lift up to 50 lbs and perform physical tasks associated with parts handling. A valid driver's license with a clean driving record is preferred. Working conditions Primarily works in a Bobcat dealership environment, which includes service bays, parts storage areas, and customer reception areas. May require occasional exposure to outdoor conditions and noise. The position requires a Monday-Friday work schedule, with potential for occasional weekend hours based on business needs. Company overview and benefits Spearfish Equipment is a reputable Bobcat dealership dedicated to providing top-quality equipment and exceptional customer service in Spearfish, SD. We foster a collaborative work environment with opportunities for growth and development. Spearfish Equipment is expanding and looking for individuals who share our commitment to excellence. We offer a competitive compensation and benefits package, including:

SIMPLE IRA

Plan (3% match), paid vacation, paid holidays, and more Competitive salary with potential for performance bonuses. Opportunities for professional development and training. #hc247472