Call Center Specialist

Description As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information. Responsibilities and Role Expectations

• Communicating enrollment statistics with clients, sales, and/or project management teams.
• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms.
• Overcoming vendor objections by proposing alternative payment options.
• Professionally handling a high-volume of both inbound and outbound calls.
• Using multiple applications to assist customers efficiently and swiftly.
• Demonstrating efficient oral and written communication with customers, department personnel, and management.
• Adeptly cross-selling additional products and services.
• Transferring calls to the appropriate department or personnel.
• Providing customers with accurate account information in a fast-paced setting.
• Displaying good interpersonal skills and teamwork awareness.
• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques.
• Completing additional tasks assigned based on business needs.

Qualifications and Skills:

• A High School Diploma or GED at the minimum; a Bachelor's Degree will be given preference.
• A least 1.5+ years of experience handling a high volume of calls.
• A quick response time to customer issues.
• At least a year of previous experience in sales support or inside sales/telesales is preferred.
• A keen eye for detail and the ability to handle multiple assignments promptly and effectively.
• Analytical and general math skills, and excellent time management skills.
• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills
• Verbal and written communication skills, as well as customer service skills
• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.
• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.
• Bilingual in French and/or Spanish highly valued.

Equal Opportunity Employer We are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and military status, or any other status protected by federal or local law. If you need an accommodation for the application or interview process, please notify a representative of the Human Resources Department.

Requirements Qualifications and Skills:

• A High School Diploma or GED at the minimum; a Bachelor's Degree will be given preference.
• A least 1.5+ years of experience handling a high volume of calls.
• A quick response time to customer issues.
• At least a year of previous experience in sales support or inside sales/telesales is preferred.
• A keen eye for detail and the ability to handle multiple assignments promptly and effectively.
• Analytical and general math skills, and excellent time management skills.
• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills
• Verbal and written communication skills, as well as customer service skills
• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.
• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.
• Bilingual in French and/or Spanish highly valued.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .