Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you'll have the opportunity to make a meaningful impact by ensuring customers receive exceptional service and support. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others while managing multiple tasks efficiently.

Responsibilities:

• Handle inbound customer calls to address service, maintenance, and repair inquiries.
• Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly.
• Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience.
• Create and update customer accounts in the company's system to maintain accurate records.
• Manage and organize account and service details using spreadsheets and other administrative tools.
• Follow up on customer requests to ensure resolution and satisfaction.
• Assist with administrative duties, including tracking appointments and running reports for organizational efficiency.
• Prioritize urgent customer needs while managing ongoing tasks effectively.
• Act as a brand ambassador by maintaining customer trust and encouraging referrals through excellent service. Requirements
• A minimum of 1 year of experience in a customer service role or similar position.
• Strong communication and interpersonal skills to build rapport and trust with customers.
• Proficiency in CRM systems and office software such as Microsoft Excel.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• High attention to detail for accurate data entry and account management.
• Problem-solving skills to address customer concerns effectively and efficiently.
• Flexibility to adapt to shifting priorities and urgent customer needs.
• Prior experience scheduling appointments and coordinating service activities is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .