Service BDC Representative

Job Description:

Experience preferred. We are seeking a motivated and customer-focused individual to join our team as a Service BDC (Business Development Center) Representative. As a Service BDC Representative, you will play a critical role in our dealership's success by connecting with our customers and scheduling service appointments. This is an exciting opportunity for someone who enjoys interacting with people, has excellent communication skills, and wants to be a part of a dynamic automotive team.

Responsibilities:

Respond to customer inquiries and requests for service appointments via phone, email, and online chat. Provide exceptional customer service by addressing customer concerns and inquiries. Schedule service appointments accurately and efficiently. Maintain a thorough understanding of our dealership's service offerings and promotions. Keep detailed records of customer interactions and appointments. Collaborate with service advisors and technicians to ensure efficient scheduling and service delivery. Assist in maintaining and updating customer databases.

Qualifications:

High school diploma or equivalent. Excellent communication and interpersonal skills. Strong customer service orientation. Ability to work in a fast-paced environment. Basic computer skills and proficiency in using CRM software. Previous experience in a customer service or call center role is a plus, but not required. Automotive industry knowledge is a plus, but not required.

Benefits:

Competitive hourly wage of $15 per hour. Paid holidays and vacation time. Training and development opportunities within the automotive industry. A supportive and collaborative team environment.

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off

Work Location:

In person