Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Customer Service Representative

Job

A.L.P.

Dickson, TN (In Person)

Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/3/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
37
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

A.L.P. is an international leader in designing, manufacturing, and distributing components for lighting and other technical industries. With world-class capabilities in plastics molding, metal fabrication, and other high-tech processes, A.L.P. offers challenging, rewarding job opportunities in a variety of career specialties. We are global in reach, with locations throughout North America and Europe. Compensation is competitive.
Our benefit package includes:
Health, Dental, and Vision Insurance, 401k, generous paid time off, and tuition reimbursement. Employees enjoy a team atmosphere, advancement opportunities, and a learning culture that includes ongoing in-house training. Our employees are empowered to provide superior service and product performance to every customer.
FUNCTION
: Manage the end-to-end processing of customer orders, including order entry, scheduling, and expediting, while delivering timely and professional responses to customer inquiries related to product, pricing, and order status. Serve as the primary point of contact for customer concerns, ensuring issues are resolved efficiently and communicated clearly.
RESPONSIBILITIES
: •Accurately enter and manage customer orders, validating product application, pricing, and delivery feasibility. Proactively communicate order status, delays, and changes to ensure customers receive timely and accurate updates. Monitor open orders and promise dates daily; escalate and expedite as needed to meet customer expectations. Collaborate with Scheduling, Shipping, and Engineering teams to coordinate order changes and resolve issues. Document and resolve customer concerns, escalating to leadership when appropriate to ensure closure. Support pricing reviews, RMAs, and account maintenance requirements in alignment with company policies.
EDUCATION/EXPERIENCE REQUIRED
:
Required:
2-3 years of customer service experience, preferably in a manufacturing or production environment. Proficiency in Excel and Microsoft Office. Strong written and verbal communication skills.
Preferred:
Post-secondary coursework. Spanish language skills.
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance
Work Location:
In person