Client Services Specialist II - Agent Services Call Center

NTT DATA

Services currently seeks a

• Agent Services Call Center-Healthcare
• to join our team onsite in Franklin, TN for a 6+ month contract role

• Hours:

  Full Time (40 hours per week) 8:00 am
• 5:00 pm Monday to Friday
• Pay rate: $16.75 per hour
• In this role you will be supporting the team on various duties, including:
• Possesses knowledge all Healthcare health products available to the senior market.
• Gives guidance with sales inquiries.
• Manages various software applications while taking calls when needed and documents processes effectively.
• Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams.
• Navigates and instructs the customer on how to use agent support website.
• Completes sales orders and requests for materials.
• Trains and mentor other employees if needed.
• Assist Supervisor and Manager with providing support to the team.
• Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.
• Anticipates agent's needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e., assistance with agent self-service tools).
• May provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools.
• Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.
• This will be in a call center environment Required experience:
• Customer Service
• 1-3 Years of Experiences
• Strong Analytical Skills
• Basic computer skills
• Insurance Knowledge
• Plus
• Critical Thinking
• Multi-Tasking
• Written and verbal communication are necessary skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Working knowledge of problem solving and decision-making skills

Preferred Skills:

• Basic alpha number data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills with attention to detail and quality essential.
• Ability to work with people in a team environment while meeting individual performance goals.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
• Able to work independently with little supervision
• Associate's degree

• Education:

• Verifiable High School diploma or

GED NTT DATA

Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.