Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Customer Support Representative

Job

Foreword Companies

Gallatin, TN (In Person)

Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
37
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Customer Support Representative Job Summary:
The Customer Support Representative is the primary contact for our customers. They are responsible for answering inquiries, processing and auditing support cases, providing technical support, and resolving any other customer issues promptly. This role requires strong communication, attention to detail, and problem-solving skills to deliver an excellent customer experience.
Duties and Responsibilities:
Actioning phones Processing and auditing support claims Providing Technical Support to Customers Handling customer issues Navigating complex support issues Maintaining well written records within HubSpot CRM Meeting customer satisfaction excellence Additional duties as assigned by management.
Required Skills/Abilities:
Experience using a CRM such as HubSpot, Sales Force or something similar. Proficiency in Microsoft Office, Outlook, Word, and Excel Ability to work in multiple software environments simultaneously. Ability to problem solve Accurate measurement and mathematical capability Clear, professional communication (verbal and written) Ability to multitask and work under pressure Excellent attendance Must consistently demonstrate our company's
Core Values:
Good Character, Fun, Above & Beyond, Genuinely Cares, and Passionate About Winning Education and Experience:
High School/ GED 1-2 years of customer service or call center experience required Prior experience handling a high volume of inbound/outbound calls preferred Experience in order entry, data entry, or CRM systems strongly desired Basic door, frame, and product knowledge is a plus Manufacturing or distribution industry background is a plus Technical support experience or familiarity with product-based troubleshooting preferred
Physical Requirements:
Sit for long periods of time. Wear headset
Total Compensation:
depending on experience