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Customer Service Representative
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Master Foundation & Crawl Space Repair
Knoxville, TN (In Person)
$33,280 Salary, Full-Time
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Job Description
Customer Care Representative (Call Center / Scheduling) On-Site | Full-Time | $15-$17/hr + Bonus | Great Benefits & Culture About Master Foundation & Crawl Space Repair Master Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We're committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow. Position Summary The Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments. Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth. Key Responsibilities Customer Service & Call Handling Handle inbound and outbound customer calls professionally and efficiently Provide accurate information and exceptional customer support Build rapport and maintain positive customer relationships Sales Appointment Scheduling Schedule, confirm, reschedule, and save sales appointments Maximize sales team efficiency through strategic scheduling Meet or exceed lead conversion and appointment-setting goals Administrative & CRM Support Maintain accurate customer records, notes, and data entry in company systems Complete paperwork and documentation accurately and on time Provide administrative support to internal teams as needed Culture & Values Represent company values in every customer interaction Contribute to a positive, collaborative, and solution-oriented team environment Required Skills & Qualifications High school diploma or GED preferred 1+ year of customer service, call center, or scheduling experience preferred Strong verbal and written communication skills Comfortable using computers, CRM systems, and scheduling software Ability to multitask, problem-solve, and remain customer-focused Reliable, empathetic, and team-oriented Bilingual (Spanish/English) a plus, not required Schedule & Work Environment On-site position Monday-Friday, 8:00 AM-5:00 PM (or rotating 8:00 AM-6:00 PM weekday) One Saturday per month, 9:00 AM-1:00 PM Participation in team meetings and training sessions required Compensation & Benefits $15-$17/hour + performance-based bonus opportunities Medical, Dental, Vision Insurance 401(k) Earned Time Off (ETO) Employee Assistance Program (EAP) $500 Employee Referral Program Growth opportunities within a stable, success-driven company