SBT-NA North America Salary Range:
$65,000
- $95,000+ 25-50% Travel Full-Time About the Company SBT-NA is a leading provider of advanced machinery, parts, and technical solutions supporting customers across North America.
In partnership with our global headquarters in Austria, we deliver high-performance equipment and exceptional customer service. Our team focuses on innovation, reliability, and long-term customer success—ensuring clients maximize the efficiency and lifespan of their equipment. Position Overview The Technical Customer Service Technician plays a critical role in ensuring customer satisfaction across all aspects of SBT machines, parts, and supplies. This position combines technical expertise, customer support, and field service responsibilities. Technicians are trained in all machine systems and are responsible for troubleshooting, diagnosing issues, supporting customers remotely, and performing on-site service missions. This role requires strong problem-solving skills, adaptability, and a customer-first mindset. This position reports to the Customer Service Technician Manager and may provide updates to senior leadership when necessary. Compensation & Benefits Compensation Base salary of $65,000
- 95,000 annually, with compensation exceeding this range for candidates with exceptional experience and qualifications.
Benefits Package Medical, Dental, and Vision Insurance with HSA option — company covers 100% of employee premiums; coverage begins on your first day Competitive family coverage plans available Life insurance coverage of $100,000 401(k) Retirement Plan with company match Paid Time Off (PTO) and company holidays Travel expense coverage for all work-related trips Professional development and training opportunities, including international training in Austria Company-sponsored events and industry trade shows Key ResponsibilitiesTechnical Support & Troubleshooting Develop in-depth expertise in SBT machinery, parts, and systems Receive and assess inbound customer inquiries regarding machine issues Diagnose and troubleshoot problems in real time, providing clear guidance to customers Utilize manuals and schematics to support issue resolution and customer education Identify required replacement parts and recommend solutions Customer Service & Relationship Management Build and maintain strong, long-term customer relationships Proactively identify customer needs and opportunities to improve efficiency Support customers onboarding new operators or equipment Follow up to ensure issues are resolved and satisfaction is achieved Order Processing & Fulfillment Generate quotes and process customer orders accurately Maintain accurate documentation in company systems Track trends and recurring issues to inform internal teams Training & Collaboration Participate in required technical training, including potential training in Austria (international travel required) Train customers and internal staff in machine operation and troubleshooting Support parts technicians with complex technical inquiries Collaborate across departments to continuously improve service delivery Field Service (Customer Missions) Customer site visits are a core component of this role, accounting for approximately 25-50% travel annually. Travel may be scheduled in advance or arranged urgently depending on customer needs. We make every effort to limit consecutive time away from home to no more than two weeks at a time. On-Site Responsibilities Install and set up new machines at customer facilities Assist with machine optimization and performance improvement Troubleshoot complex operational issues that cannot be resolved remotely Serve as the primary company representative during customer visits Mission Expectations Plan missions proactively, including scope, estimated costs, and successful metrics Always maintain professional conduct, both on
- and off-site Adapt effectively to varying customer environments and needs Communicate scope changes or additional requirements to management promptly Provide detailed post-mission reports and actionable insights Qualifications Required A Bachelor's degree in Mechanical Engineering Technology or Electromechanical Engineering Technology is required.
Candidates without a degree may substitute a minimum of ten years of professional experience in mechanical or electromechanical engineering or a closely related field. Strong mechanical and technical aptitude with hands-on troubleshooting experience Excellent problem-solving skills and ability to diagnose issues systematically Effective communication and customer service abilities—both written and verbal Ability to work independently and manage multiple priorities in a fast-paced environment Willingness and ability to travel domestically and internationally (passport required) Flexibility to adapt to changing schedules and business needs Preferred Prior experience servicing industrial or commercial machinery Familiarity with reading technical manuals, schematics, or engineering drawings Experience in a customer-facing technical support or field service role Proficiency with CRM or order management software PLC troubleshooting experience Additional Information Provide ongoing technical support for customer inquiries across all channels Participate in company events such as trade shows and industry conferences Complete additional training as directed by management Assist in cross-functional initiatives as needed Maintain compliance with all company policies, schedules, and expense guidelines SBT-NA is an equal opportunity employer committed to fostering an inclusive, high-performance culture. We welcome applicants of all backgrounds.
Pay:
$65,000.00
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Relocation assistance Tuition reimbursement Vision insurance Application Question(s): This role requires domestic and international travel of approximately 25-50% annually, with individual trips lasting up to two weeks at a time. Travel is sometimes scheduled on short notice based on urgent customer needs. A valid passport is required before your start date. Are you fully able and willing to meet this travel requirement, including international travel with a valid passport?
Willingness to travel:
50% (Required)
Work Location:
In person Technical Customer Service Technician Lebanon, TN 37090 $65,000
- $95,000 a year
- Full-time $65,000
- $95,000 a year
Full-time SBT-NA North America Salary Range:
$65,000- $95,000+ 25-50% Travel Full-Time About the Company SBT-NA is a leading provider of advanced machinery, parts, and technical solutions supporting customers across North America.
In partnership with our global headquarters in Austria, we deliver high-performance equipment and exceptional customer service. Our team focuses on innovation, reliability, and long-term customer success—ensuring clients maximize the efficiency and lifespan of their equipment. Position Overview The Technical Customer Service Technician plays a critical role in ensuring customer satisfaction across all aspects of SBT machines, parts, and supplies. This position combines technical expertise, customer support, and field service responsibilities. Technicians are trained in all machine systems and are responsible for troubleshooting, diagnosing issues, supporting customers remotely, and performing on-site service missions. This role requires strong problem-solving skills, adaptability, and a customer-first mindset. This position reports to the Customer Service Technician Manager and may provide updates to senior leadership when necessary. Compensation & Benefits Compensation Base salary of $65,000
- 95,000 annually, with compensation exceeding this range for candidates with exceptional experience and qualifications.
Benefits Package Medical, Dental, and Vision Insurance with HSA option — company covers 100% of employee premiums; coverage begins on your first day Competitive family coverage plans available Life insurance coverage of $100,000 401(k) Retirement Plan with company match Paid Time Off (PTO) and company holidays Travel expense coverage for all work-related trips Professional development and training opportunities, including international training in Austria Company-sponsored events and industry trade shows Key ResponsibilitiesTechnical Support & Troubleshooting Develop in-depth expertise in SBT machinery, parts, and systems Receive and assess inbound customer inquiries regarding machine issues Diagnose and troubleshoot problems in real time, providing clear guidance to customers Utilize manuals and schematics to support issue resolution and customer education Identify required replacement parts and recommend solutions Customer Service & Relationship Management Build and maintain strong, long-term customer relationships Proactively identify customer needs and opportunities to improve efficiency Support customers onboarding new operators or equipment Follow up to ensure issues are resolved and satisfaction is achieved Order Processing & Fulfillment Generate quotes and process customer orders accurately Maintain accurate documentation in company systems Track trends and recurring issues to inform internal teams Training & Collaboration Participate in required technical training, including potential training in Austria (international travel required) Train customers and internal staff in machine operation and troubleshooting Support parts technicians with complex technical inquiries Collaborate across departments to continuously improve service delivery Field Service (Customer Missions) Customer site visits are a core component of this role, accounting for approximately 25-50% travel annually. Travel may be scheduled in advance or arranged urgently depending on customer needs. We make every effort to limit consecutive time away from home to no more than two weeks at a time. On-Site Responsibilities Install and set up new machines at customer facilities Assist with machine optimization and performance improvement Troubleshoot complex operational issues that cannot be resolved remotely Serve as the primary company representative during customer visits Mission Expectations Plan missions proactively, including scope, estimated costs, and successful metrics Always maintain professional conduct, both on
- and off-site Adapt effectively to varying customer environments and needs Communicate scope changes or additional requirements to management promptly Provide detailed post-mission reports and actionable insights Qualifications Required A Bachelor's degree in Mechanical Engineering Technology or Electromechanical Engineering Technology is required.
Candidates without a degree may substitute a minimum of ten years of professional experience in mechanical or electromechanical engineering or a closely related field. Strong mechanical and technical aptitude with hands-on troubleshooting experience Excellent problem-solving skills and ability to diagnose issues systematically Effective communication and customer service abilities—both written and verbal Ability to work independently and manage multiple priorities in a fast-paced environment Willingness and ability to travel domestically and internationally (passport required) Flexibility to adapt to changing schedules and business needs Preferred Prior experience servicing industrial or commercial machinery Familiarity with reading technical manuals, schematics, or engineering drawings Experience in a customer-facing technical support or field service role Proficiency with CRM or order management software PLC troubleshooting experience Additional Information Provide ongoing technical support for customer inquiries across all channels Participate in company events such as trade shows and industry conferences Complete additional training as directed by management Assist in cross-functional initiatives as needed Maintain compliance with all company policies, schedules, and expense guidelines SBT-NA is an equal opportunity employer committed to fostering an inclusive, high-performance culture. We welcome applicants of all backgrounds.
Pay:
$65,000.00
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Relocation assistance Tuition reimbursement Vision insurance Application Question(s): This role requires domestic and international travel of approximately 25-50% annually, with individual trips lasting up to two weeks at a time. Travel is sometimes scheduled on short notice based on urgent customer needs. A valid passport is required before your start date. Are you fully able and willing to meet this travel requirement, including international travel with a valid passport?
Willingness to travel:
50% (Required)
Work Location:
In person
