Call Center Representative

Call Center Representative Memphis, TN Job Details Part-time | Full-time $22.35 - $26.91 an hour 5 hours ago Benefits Paid time off Flexible schedule Referral program Qualifications Live chat Customer relationship building Interpersonal skills Phone communication Medical office experience English Analysis skills Attention to detail Data entry CRM system proficiency Productivity software Medical terminology Communication skills Entry level Client interaction via phone calls Full Job Description Job Overview We are seeking a dynamic and dedicated Call Center Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional service and support through phone, email, and chat channels. Your energetic approach and excellent communication skills will help build positive relationships, resolve inquiries efficiently, and ensure customer satisfaction. Ideal candidates are motivated, detail-oriented, and possess a passion for helping others in a fast-paced environment. This paid position offers an exciting opportunity to develop your skills while making a meaningful impact on our clients' experience. Responsibilities Handle inbound customer calls with professionalism, enthusiasm, and a focus on delivering outstanding service. Assist customers by answering questions related to products, services, or account information using clear communication and active listening. Utilize computer systems to accurately enter data, update records, and document interactions in real-time. Apply knowledge of medical terminology when supporting healthcare-related inquiries or appointments. Maintain phone etiquette standards to ensure every caller feels valued and understood. Collaborate with team members to troubleshoot issues, analyze customer needs, and provide appropriate solutions promptly. Follow established protocols for data entry accuracy and confidentiality while managing multiple tasks efficiently. Qualifications Bilingual abilities are highly preferred; fluency in English plus additional languages is a strong asset. Prior experience in customer service or call center environments is advantageous; medical office experience is a plus. Strong computer skills with proficiency in data entry, CRM software, and Microsoft Office applications. Knowledge of medical terminology enhances your ability to support healthcare-related inquiries effectively. Excellent communication skills—both verbal and written—are essential for engaging with diverse customers. Demonstrated phone etiquette and active listening skills to foster positive interactions. Analysis skills to assess customer needs quickly and provide accurate information or escalate issues as needed. Join us as a Call Center Representative where your energy meets purpose! Help us deliver memorable customer experiences while advancing your career in a supportive, fast-moving environment.

Pay:

$22.35 - $26.91 per hour

Benefits:

Flexible schedule Paid time off Referral program

Work Location:

On the road