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Customer Service Quotation Specialist (SAP)

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Mount Juliet, TN (In Person)

$67,600 Salary, Full-Time

Posted 2 weeks ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Customer Service / Estimating Specialist Mount Juliet, TN $30-$35/hour (DOE) Full-Time | Onsite (8 AM-5 PM)

Temp-to-Hire Important Note:

This is NOT a call center or retail customer service role . We are seeking candidates with hands-on experience in SAP, quoting, order management, and industrial or manufacturing environments . Overview We are looking for an experienced Inside Sales / Quotations Specialist to support industrial customers with pricing, order management, and issue resolution. This role sits at the intersection of customer service, inside sales, and supply chain coordination , working closely with Sales, Operations, Engineering, and Production teams. The ideal candidate has a strong background in SAP-driven quoting and order processing and is comfortable managing technically detailed customer requests. Responsibilities Prepare and manage quotes, pricing, and estimates for industrial products Process and manage customer orders through SAP (ERP system) Serve as the primary point of contact for customers regarding: Order status Lead times Product availability Issue resolution Coordinate with internal teams (Sales, Operations, Supply Chain, Engineering) to ensure accurate and timely fulfillment Proactively communicate updates to customers and ensure a smooth end-to-end experience Identify and resolve fulfillment issues, including recommending alternative solutions when needed Track order performance, delivery metrics, and sales activity Support initiatives to improve on-time delivery (ROTD) and overall customer satisfaction Provide guidance and support to less experienced team members Requirements 4-5+ years of experience (customer service, estimating, or inside sales) Strong SAP (ERP) experience

REQUIRED

Excellent communication and problem-solving skills Ability to work cross-functionally in a fast-paced environment Preferred (for conversion) Degree in Engineering, Business, or related field Experience with Incoterms, supply chain, or project execution CRM experience (Salesforce a plus)