Call Center / Customer Service IV

Call Center / Customer Service IV#26-14649 Nashville, TN Onsite Job Description

Description:

Summary:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Education/Experience:

High School Diploma or GED required o 2-3 years customer service-related experience required.

Responsibility level:

Exercises independent judgment with minimal direction from supervisor.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required) Strong ability to work independently and manage ones time (Required) Strong ability to accurately document and record customer/client information (Required)o Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required) Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Major Job Duties and Responsibilities:

Approve the resolution of customers? service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. Act as escalation point for clients/customers. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products. Top 3 Skills you are looking for: 1. Technical Skills 2. Data Entry 3. Professional Skills •Additional Manager notes•This role is not a call center position. This role will be in office 5 days a week starting Feb 2nd. The candidate needs to be a professional with at least 2 years of experience. Some of the duties includes taking calls, data entry, emails, and analyzing credits. Having some Bi-Lingual skills in French is a bonus but not necessary. These candidates must be fluent reading and writing in French. Specially Quebec French. HS Diploma/GED required. This a professional environment and soft skills should be a key focus. You can also send non-French speaking candidates, but the manager prefers the bilingual candidates. Hours being 7am-4pm and a choice of either 6:30-3:30 or 9am-6pm. When the manager is ready, he will be requesting 1-hour in person interviews with a panel.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."