Customer Service Representative (Industrial)

Customer Service Representative (Industrial) Merchants Metals LLC Nashville, TN Job Details Full-time $22 - $25 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Vendor relationship building Teamwork Interpersonal skills ERP systems Employee relationship building Manufacturing facility Attention to detail Full Job Description About Us We are a leading company in the fencing industry, providing high-quality products and solutions to commercial and residential customers. We pride ourselves on excellent service, strong team collaboration, and a fast-paced, hands-on work environment. Position Overview We are seeking a reliable and detail-oriented Industrial Customer Service Representative to support our operations and sales team. This role is ideal for someone with experience in manufacturing, construction, or distribution environments who thrives in a fast-paced setting and enjoys working with both customers and internal teams. Key Responsibilities Respond to customer inquiries regarding fencing products, orders, and services Process orders, quotes, and customer requests accurately and efficiently Support the sales team with order entry, pricing, and customer follow-up Troubleshoot and resolve product or delivery issues Maintain accurate customer records and documentation in ERP systems Build strong relationships with customers, vendors, and internal departments Develop working knowledge of fencing products, materials, and inventory

Qualifications Required:

Prior experience in customer service, inside sales, or order entry within an industrial, manufacturing, or construction environment Experience using ERP systems (order entry, inventory, invoicing, etc.) Strong communication skills (phone, email, in-person) Ability to multitask and prioritize in a fast-paced environment High attention to detail and organizational skills Positive attitude and team-oriented mindset What We Offer Stable, full-time schedule (early shift = better work-life balance) Team-oriented environment Growth opportunities within sales and operations Competitive pay based on experience Apply Today If you're looking to grow your career in an industrial environment and be part of a supportive team, we'd love to hear from you!

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you comfortable handling high-volume order entry while managing customer calls and emails?

Experience:

industrial customer service representative: 1 year (Required)

Work Location:

In person