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Firearms Call Center Customer Service Representative

Job

Glockstore/Undertech Undercover

Nashville, TN (In Person)

$37,440 Salary, Full-Time

Posted 2 weeks ago (Updated 1 day ago) • Actively hiring

Expires 7/7/2026

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Job Description

Summary GlockStore is seeking an enthusiastic Firearms Call Center Customer Service Representative to join our team!
WORK LOCATION
On-Site (Remote work not available)
Responsibilities:
Handle large amounts of incoming and outbound calls. Answer, resolve, respond and complete customer issues through online chats. Answer and resolve customer inquiries through customer service email platform. Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Process Returns, Exchanges (RMA's), Refunds. Identify and assess customers' needs to achieve satisfaction. Approve and bill orders that were generated through the website. Attracts potential customers by answering product and service questions and suggesting information about other products and services Contributes to team effort by accomplishing metric goals set by CSR Manager. Maintains and keeps up with Product knowledge / Market knowledge. Provides accurate, valid and complete information by using Netsuite, glockstore.com, and other online research techniques. Works overtime and weekends when required. Other duties as assigned § Must have minimum 2 yrs firearms and handgun experience / knowledge § 1 or more years of customer service experience § High School diploma or equivalent preferred § Proficient in Microsoft office (Word, Excel, Outlook) § Great verbal and written communication skills. § Ability to work well under pressure and adapt accordingly § Self-motivated, proactive and responsive Must have a positive attitude. Customer service is no place for negativity.
PHYSICAL DEMANDS
Must be able to sit for long periods of time.
PAY:
$18.00 hr (plus commission) Weekend work required (Saturday and Sunday)
BENEFITS INCLUDE
Medical insurance Dental insurance Vision insurance Life insurance Additional insurance coverages offered such as short term disability, long term disability Paid time off Employee discount
Job Type:
Full-time Pay:
$18.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Experience:
firearms: 2 years (Required) Ability to
Commute:
Nashville, TN 37210 (Required)
Work Location:
In person