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Customer Service Representative
Job
Speedy Sales & Services, LLC dba The UPS Store
Savannah, TN (In Person)
$33,280 Salary, Full-Time
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Job Description
Customer Service Representative Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, product information, and order processing
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with other team members to ensure customer satisfaction
- Stay up-to-date on product knowledge
- Process returns, exchanges, and refunds according to company policies
- Learn and operate shipping software
- Learn and maintain excellence in packaging customer merchandise for shipment
- Operate laser printing equipment as needed to assist customer print jobs
- Maintain an organized and welcoming storefront environment, performing cleaning tasks as directed
Requirements:
- Excellent time management skills to prioritize tasks effectively
- Experience in customer-facing sales preferred
- Attention to detail in following both verbal and written instructions
- Strong organizational skills to manage multiple customer inquiries simultaneously
- Proficient in English, both written and verbal communication
- Basic Windows OS proficiency, including Microsoft Word, Outlook and Excel, preferred
- Ability to lift 50 lbs.