Customer Service Associate (CSA)

Customer Service Associate (CSA) Essex Association Management - 3.3 Addison, TX Job Details Full-time $19 - $23 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Life insurance Qualifications Record keeping Interpersonal skills High school diploma or GED Attention to detail Organizational skills

Full Job Description Position Summary:

We are seeking a knowledgeable and professional Customer Service Associate (CSA) to support our Call Center operations. This position serves as the primary point of contact for homeowners, board members, and vendors, providing accurate information and assistance related to homeowners' association (HOA) accounts, governing documents, and community services. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage a high volume of inquiries while maintaining a high level of customer service.

Key Responsibilities:

Respond to high-volume inbound calls from homeowners, board members, and vendors in a professional and courteous manner. Provide accurate information regarding HOA accounts, assessments, balances, violations, architectural requests, and community policies. Assist homeowners with account inquiries including payments, statements, and billing questions. Document all customer interactions thoroughly and accurately within the company's management system. Route and escalate calls or requests to appropriate departments including Community Managers, Compliance, Accounting, and Resale as needed. Follow established procedures for handling complaints, disputes, and sensitive homeowner concerns. Maintain confidentiality and adhere to company policies and compliance standards. Meet or exceed established performance metrics including call quality, call handling time, and customer satisfaction.

Qualifications:

High school diploma or equivalent required Minimum of 1-3 years of call center or customer service experience required. Strong verbal and written communication skills with the ability to handle difficult conversations professionally. Ability to multitask and manage a high call volume in a fast-paced environment. Proficiency in Microsoft Office and customer management systems Strong attention to detail, organization, and problem-solving skills

Compensation and Benefits:

Competitive compensation based on experience Comprehensive benefits package including medical, dental, and 401K. Paid time off and company holidays Opportunities for professional growth and advancement within

Essex Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person